Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Fenton, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported rude or unhelpful staff, with several specific complaints about individual employees.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including wrong drinks and missing items.
Service Speed
Customers frequently mentioned long wait times, particularly in the drive-thru, with some reporting waits of over 30 minutes.
Food Quality
Several reviews noted poor food quality, including stale donuts and improperly prepared items.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and good service.
KM
Kaidyn Mathur
Jan 26, 2026
1.0
My food and drinks are almost always messed up and the staff is rude
TT
Travis
Dec 27, 2025
4.0
There was a long wait even though we were the only ones there. Such a long wait that they gave us the stuff for free. Someone must have messed up and had to redo the whole thing.
SP
Samara Pierce
Dec 8, 2025
1.0
VERY RUDE STAFF. The girl at the window with the darker hair and glasses always has an attitude and is so rude. I told her I had a mobile order and she LAUGHED AT ME through the speaker. I then get to the window and she gives me my food. With my cream cheese on my bagel AND left it untoasted when i specifically asked for it to be toasted dark. (I ordered the cream cheese on the side) and gave me the smallest amount of cream cheese. Everytime I go here I have an issue with my order. It’s ran by teenagers who genuinely have no work ethic and can’t be bothered to care about the customers
EH
Erica Hudak
Nov 25, 2025
5.0
I went there looking to get a Wicked tin but they were sold out so I bought a Wicked cup holder instead. The employee there was amazing. He was so friendly and searched all over the store for me a tin. I wish I knew his name because he was so friendly and sweet. Truly wish all employees were like him. I will come back just because he was so nice.
RB
Riley B
Nov 15, 2025
1.0
Waited at the counter for 10 minutes before someone helped us, which I can look by sometimes but the other events make this experience horrible.
1. The time stamp of the order was 12:20 however we did get the first drink by 12:30ish. However, by the time I got my food it was 12:50 and there was a long black hair in it. I hadn’t even gotten my own drink so we got a refund for the food and the drink that we were still waiting on (and hadn’t even began to be made).
2. What makes this more frustrating is that the people who came after us in line were all getting their items before us and the drive thru was getting cleared before the front was ever getting help.
3. We were polite when we asked for the refund but a staff member made it seem like we were inconveniencing her when we were the ones waiting nearly an hour just to revive 1 drink, no second drink, and long hair in the food. The staff member said that she couldn’t give us a printed receipt because they needed to keep it for her boss??? We took a picture of it, so at least that was settled.
As someone who has worked in this business for 2 years, this was the place where fast food gets its horrible reputation as well as customer service