Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
970 reviews
5 stars
309
4 stars
261
3 stars
189
2 stars
60
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly managers, leading to negative experiences.
Food Quality
Many customers reported receiving cold, old, or incorrect food items, with several mentioning issues with freshness.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and poor handling of complaints were noted.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
Service Speed
Customers experienced slow service, particularly in the drive-thru, with some noting long wait times.
- QKQueen KayOct 26, 20251.0Called to inform the manager that my sugar cookies I brought last night around 11pm were very hard. She was very rude and nasty. Asking well what do you want me to do! I stated that I wanted the two cookies I paid for her. I proceeded to ask for the manger she stated she is the manger and I told her she has an attitude and rude. She stated she doesn’t, then proceeded to ask when I was coming and I informed her soon. She says ok we will have your two sugar cookies ready for you alright bye. I am not her friend nor should a manger speak to a costumer in this matter. Someone needs to properly teach her how to manage and speak to people. We didn’t tell you to work at Wendy’s and be a manger, you chose this job as your occupation yourself. Do better!!
- GGGilbert GerardoOct 15, 20254.0On line order was ready upon arrival... Their Technology and instore needs updating.
- MPMarvin PotterOct 7, 20251.0⭐️ BEWARE of the Wendy’s on 12 Mile & Orchard Lake in Farmington Hills, MI! ⭐️ This was one of the WORST fast-food experiences I’ve ever had. The service was absolutely terrible, and the food was even worse. Not only were items missing from my order (which I placed correctly through the mobile app), but 2 out of my 3 sandwiches were made completely wrong! When I addressed it, the “manager” came to the counter with an attitude — no greeting, no apology — and started digging through my sandwiches to check them like I was lying. She then tossed both of them and yelled across the counter asking what was supposed to be on the first one. When I mentioned the second sandwich she had already thrown away, she huffed and rolled her eyes like she didn’t even want to deal with it. To make things worse, the food was cold and absolutely disgusting. 🤢 I called to make a formal complaint and request a refund, but because it’s a franchise location, I now have to wait for a district manager to maybe call me back to approve it. This experience was completely unacceptable — rude service, wrong food, no accountability. I will NEVER return to this location again. 👎
- ITIda ThompsonSep 16, 20253.0No salad dressing or pecans for my salad even though I asked. The frosties were like milkshakes.
- MRMaheer RasheedAug 28, 20251.0I had a terrible experience at Wendy's today. The person at the window was incredibly rude. I ordered a simple chicken wrap, but they gave me a spicy chicken sandwich instead. To top it off, they didn't include any straws or napkins with the order. When we asked for the missing condiments, napkins, and straws, the window person started cursing at us and slammed the window shut. We had to park and wait for 15 minutes, and the service was just horrible. I won't be going back anytime soon!
Frequently Asked Questions About Wendy's
Is Orchid #14 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Farmington, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Farmington, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (248) 474-7500.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Orchid #14 Wendy’s serve breakfast?
Yes, this Wendy’s location in Farmington, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 30725 12 Mile Road, Farmington, MI?
The drive-thru at this Wendy's location is open daily from 6:30 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, this Wendy's serves breakfast, including combos, sandwiches, coffee, and sides.
Can I order Wendy's for delivery or takeout at this location?
Yes, Wendy's offers delivery where available and takeout services through their app and website.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, cash, Discover, MasterCard, and Visa.
How can I contact this Wendy's location for questions or feedback?
You can call them directly at (248) 474-7500 or reach Customer Care via live chat on their Contact page or by calling 888-624-8140.
Is this Wendy's location currently hiring?
To find current job openings at this Wendy's, visit their Careers page and search for Farmington, MI.
Where can I find the menu and nutrition information for this Wendy's?
Menu pricing, nutrition, and allergen info are available on the Wendy's website and mobile app for this location.
What fast food restaurants are near Wendy's at 30725 12 Mile Road?
Nearby fast food options include Subway, Ruby Tuesday, and another Wendy's located close by, which provide alternative dining choices.
Are there any notable restaurants near this Wendy's for diverse cuisine options?
Yes, nearby you can find Detroit Crab House for seafood, Camelia's Mexican Grill for Mexican food, and Akshaya Patra Indian Cuisine for Indian dishes.
What nearby services and amenities can I visit when at this Wendy's location?
Close to Wendy's are various services such as Teknicolors paint store, Super Car Wash, and health-related facilities like Laurich Dentistry and Hand and Stone Massage and Facial Spa.