Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
974 reviews
5 stars
310
4 stars
261
3 stars
189
2 stars
61
1 star
153
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, including poor communication and attitude.
Food Quality
Many reviews highlighted issues with food being cold, old, or incorrect, leading to dissatisfaction.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
Management Issues
Several customers mentioned poor management practices, with some praising specific managers while others criticized the overall leadership.
Cleanliness
Reports of unsanitary conditions, particularly in the bathrooms, were common among reviews.
- CRCassius RockwellDec 29, 20252.0Why does fast food have to mean crappy food . Ordered 2 double stacks and a chicken sandwich... All three sandwiches were mostly bun and the bun was hard . The hamburgers dry and shriveled, the chicken patty old chewy and left out forever... Almost no sauce to speak off.. yeah it's off the value meal... But that doesn't mean you serve old cold garbage... Could be put tomatoes and pickles to round it out and fresh meats... Instead of something sitting out with one pathetic pickle on each sandwich.. Just ewwww
- BABen ADec 13, 20251.0Slower than molasses, holy cow.
- ODOwen DeryNov 21, 20251.0I got there with a mobile order for dine in and they said they couldn't look at the mobile orders and after they used my phone to see what food I had they only gave me a single and not a double and the single I got was raw on the inside
- QKQueen KayOct 26, 20251.0Called to inform the manager that my sugar cookies I brought last night around 11pm were very hard. She was very rude and nasty. Asking well what do you want me to do! I stated that I wanted the two cookies I paid for her. I proceeded to ask for the manger she stated she is the manger and I told her she has an attitude and rude. She stated she doesn’t, then proceeded to ask when I was coming and I informed her soon. She says ok we will have your two sugar cookies ready for you alright bye. I am not her friend nor should a manger speak to a costumer in this matter. Someone needs to properly teach her how to manage and speak to people. We didn’t tell you to work at Wendy’s and be a manger, you chose this job as your occupation yourself. Do better!!
- MPMarvin PotterOct 7, 20251.0⭐️ BEWARE of the Wendy’s on 12 Mile & Orchard Lake in Farmington Hills, MI! ⭐️ This was one of the WORST fast-food experiences I’ve ever had. The service was absolutely terrible, and the food was even worse. Not only were items missing from my order (which I placed correctly through the mobile app), but 2 out of my 3 sandwiches were made completely wrong! When I addressed it, the “manager” came to the counter with an attitude — no greeting, no apology — and started digging through my sandwiches to check them like I was lying. She then tossed both of them and yelled across the counter asking what was supposed to be on the first one. When I mentioned the second sandwich she had already thrown away, she huffed and rolled her eyes like she didn’t even want to deal with it. To make things worse, the food was cold and absolutely disgusting. 🤢 I called to make a formal complaint and request a refund, but because it’s a franchise location, I now have to wait for a district manager to maybe call me back to approve it. This experience was completely unacceptable — rude service, wrong food, no accountability. I will NEVER return to this location again. 👎
Frequently Asked Questions About Wendy's
Is Orchid #14 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 30725 12 Mile Road, Farmington, MI?
The drive-thru at this Wendy's location is open daily from 6:30 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, this Wendy's serves breakfast, including combos, sandwiches, coffee, and sides.
Can I order Wendy's for delivery or takeout at this location?
Yes, Wendy's offers delivery where available and takeout services through their app and website.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, cash, Discover, MasterCard, and Visa.
How can I contact this Wendy's location for questions or feedback?
You can call them directly at (248) 474-7500 or reach Customer Care via live chat on their Contact page or by calling 888-624-8140.
Is this Wendy's location currently hiring?
To find current job openings at this Wendy's, visit their Careers page and search for Farmington, MI.
Where can I find the menu and nutrition information for this Wendy's?
Menu pricing, nutrition, and allergen info are available on the Wendy's website and mobile app for this location.
What fast food restaurants are near Wendy's at 30725 12 Mile Road?
Nearby fast food options include Subway, Ruby Tuesday, and another Wendy's located close by, which provide alternative dining choices.
Are there any notable restaurants near this Wendy's for diverse cuisine options?
Yes, nearby you can find Detroit Crab House for seafood, Camelia's Mexican Grill for Mexican food, and Akshaya Patra Indian Cuisine for Indian dishes.
What nearby services and amenities can I visit when at this Wendy's location?
Close to Wendy's are various services such as Teknicolors paint store, Super Car Wash, and health-related facilities like Laurich Dentistry and Hand and Stone Massage and Facial Spa.