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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(402 reviews)

Business Details

(248) 987-4519
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Farmington, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
20788 Farmington Rd, Farmington, MI
48336, United States

Hours

Reviews

3.8
402 reviews
5 stars
192
4 stars
85
3 stars
46
2 stars
27
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported problems with incorrect orders, slow service, and rude staff, leading to dissatisfaction.

Food Quality

There were numerous complaints about stale or poorly prepared food items, particularly donuts and sandwiches.

Positive Experiences

Some customers praised the friendly staff and quick service, highlighting a few positive interactions and consistent coffee quality.

Inconsistent Availability

Many reviews noted that the location often runs out of popular items, particularly donuts, which frustrated customers.
  • SB
    Sarah Bartley
    Feb 18, 2026
    3.0
    Ordered their $5 meal deal and got charged for something double the price that I never mentioned or ordered close to.
  • DI
    dana ib
    Feb 14, 2026
    3.0
    Me and my friends went through the drive through and we ordered a total of 4 drinks, some hash browns, and a chocolate donut. They brought out the hash browns first and then it took them 10 min to bring out the first 2 drinks. They completely forgot about the other 2 and when we told them about the drinks, they brought them out and one of them had cold foam when I didn’t even ask for it. They also forgot about the donut, didn’t even bring that out to us. Not the best service i’ve ever received :/.
  • XX
    X X
    Feb 5, 2026
    2.0
    Small coffee $2.30. Scooters. $1.00 Enough said
  • MH
    Monica Hopkins
    Jan 6, 2026
    5.0
    I recently visited the Dunkin’ Donuts drive-through and overall had a solid experience that matched what you’d expect from the brand. The drive-through line moved fairly quickly, even during a busy time, which is a big plus for anyone grabbing coffee on the go. The ordering process was smooth, and the staff member taking my order was polite, clear, and efficient. When I reached the window, the employee was friendly and professional, which made the interaction pleasant despite it being a quick stop. My order was accurate, and everything was handed to me promptly without feeling rushed or careless. The coffee was fresh, hot, and consistent with Dunkin’s usual flavor—reliable and exactly what I needed. The donuts were soft and fresh, not stale, which shows good turnover and attention to quality. Packaging was neat, and nothing was spilled or improperly sealed. One small downside was that the menu board could be a bit overwhelming with promotions, making it slightly harder to decide quickly, but that’s a minor issue. Overall, the Dunkin’ Donuts drive-through delivered a convenient, fast, and friendly experience. It’s a dependable stop for coffee and breakfast when you’re short on time and want consistency.
  • KT
    Kelley Thomas
    Jan 5, 2026
    1.0
    I stopped in for a donut as a they gave me a day old stale donut.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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