McDonald's

2.7
1390 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
35242 Grand River Ave, Farmington Hills, MI
48335, United States

Hours

Reviews

2.7
1,390 reviews
5 stars
334
4 stars
198
3 stars
170
2 stars
107
1 star
581

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 20 minutes, particularly in the drive-thru.

Food Quality

Many reviews highlighted issues with food quality, including undercooked items, cold food, and incorrect orders.

Staff Attitude

Several customers experienced rude or inattentive staff, contributing to a negative dining experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions, particularly in the restrooms and dining area.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, leading to customer frustration.
  • SP
    srikar punna
    Jan 1, 2026
    1.0
    Worst experience never going again
  • SB
    Seth Bembeneck
    Dec 23, 2025
    5.0
    Speedy service, always a joy to use the drive through each year
  • HH
    Hershey
    Dec 15, 2025
    4.0
    I went for a dine-in visit yesterday and overall had a good experience. The restaurant was clean and comfortable, and the ordering process was smooth. There was a small issue where my order was initially missed, but when I informed the staff, they handled it quickly and professionally. They were polite, helpful, and made sure I received my complete order without any delay. The food was fresh and served hot, especially the fries. What stood out most was the friendly and supportive staff, which made the experience pleasant despite the minor hiccup. I would visit again. 🍔🍟
  • JM
    Jake Morgan
    Dec 11, 2025
    1.0
    You are constantly waiting for your order, even when you order ahead online. They also seem to overcook everything, as if they forget about items in every order and have to rush to get it out at the same time. Steak? Bagels? Mcgriddle cake? All burnt. Even the food that isnt burnt is slapped together so messily, i have to scrape half of it off the wrapper and put it all together again. Its honestly shocking how this specific site can be so consistently below the average of the surrounding mcdonalds
  • AA
    Alexis Alexandria
    Dec 3, 2025
    1.0
    This is the slowest McDonald’s ever. Please get new staff it took 10 minutes for me to get breakfast food with no one in line for

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 35242 Grand River Ave, Farmington Hills?

McDonald's is open daily from 5:00 AM to midnight.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 5:00 AM to midnight.