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McDonald's

2.7
(1372 reviews)

Business Details

(248) 477-4920
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
35242 Grand River Ave, Farmington Hills, MI
48335, United States

Hours

Reviews

2.7
1,372 reviews
5 stars
323
4 stars
196
3 stars
167
2 stars
106
1 star
580

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes, particularly in the drive-thru.

Order Accuracy

Many reviews indicated issues with incorrect orders, including missing items and wrong food.

Food Quality

Several customers complained about food being cold, overcooked, or poorly prepared, with specific mentions of stale fries and burnt items.

Staff Attitude

Numerous reviews highlighted rude or inattentive staff, with some customers feeling ignored or dismissed during their visits.

Cleanliness

The cleanliness of the restaurant, particularly the restrooms, was criticized, with reports of unsanitary conditions.
  • KK
    Karen Kimbrough
    4 days ago
    1.0
    9:00 pm I waited in drive through for over 20+ minutes. The cashier stated she would be a few minutes. After 20 minutes I blew my horn once. She said it would be a few more minutes. 5 minutes later she took my order. I ordered the McCrispy Meal medium. I asked would I have to pay for pop since I had to wait so long. I was told I had to pay for whatever I ordered. Wow I proceed to window to pay. My order was $7.52. I gave her $20.00 bill. In return she gave me $10.00 bill; $1.75 in quarters; 2 dimes and 3 pennies = $11.98 but she owed me $12.48. I sat at the window and counted my money and the receipt stated change due $12.48. She said she gave me the right change and couldn't correct it. Another clerk came and told her she needed the manager. They left came back and she gave me a dollar?? I proceed to final window and another young lady apologized and said she add a piece to my order. I said thank you and left. Upon arriving home my food was cold and my crispy chicken sandwich was not crispy..had no dressing or lettuce and tomato as pictured. The 1st person said only 4 people were working. So one on drive through...then one should have been cooking one on counter and one at pick up.
  • DW
    Douglas Webster
    Feb 23, 2026
    5.0
    Quick stop while traveling. Love those Hashbrowns.
  • SS
    Shawn
    Feb 17, 2026
    1.0
    Wrong order, this location is bad
  • HK
    Hyun Chul Kim
    Feb 12, 2026
    4.0
    Good location & good food, price but going in the this area little bit hard.
  • JP
    Joshua Posthuma
    Jan 16, 2026
    1.0
    Ordered a snack wrap meal, pay the cashier, pull up to the 1st pickup window. Wait for a while. Nobody comes. I pull ahead to the 2nd pickup window (as I saw the car before me do.) I wait there for over 10 minutes. Plenty of cars behind me get served, but nobody comes to the 2nd window to give me my food. I knocked on the glass, no response. Eventually I drive around and wait in the drive-thru line all over again. I wait at the cashier window so I can explain that I never got my food. Nobody shows at the cashier window for over 5 minutes. Eventually I'm waived forward by an employee. I politely explain that I never received my food and show my receipt. They remake my food and give it to me a few minutes later. Fries are completely stale and they didn't give me a straw for my drink. I waited another few minutes for the employee to come back to the window so I could ask for a straw. When I told him that this whole ordeal took over 30 minutes, there was no sympathy or apology. Instead, he closed the door on me without saying a word. Horrible experience. This location seems to be frequently short-staffed and poor with communication. I live less than half a mile away and go here semi-regularly, but after this experience I don't think I'll ever be back.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 35242 Grand River Ave, Farmington Hills?

McDonald's is open daily from 5:00 AM to midnight.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 5:00 AM to midnight.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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