Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times, often exceeding 20-30 minutes, particularly in the drive-thru.
Order Accuracy
Many reviews indicated issues with incorrect orders, including missing items and wrong food.
Food Quality
Several customers complained about food being cold, overcooked, or poorly prepared, with specific mentions of stale fries and burnt items.
Staff Attitude
Numerous reviews highlighted rude or inattentive staff, with some customers feeling ignored or dismissed during their visits.
Cleanliness
The cleanliness of the restaurant, particularly the restrooms, was criticized, with reports of unsanitary conditions.
KK
Karen Kimbrough
4 days ago
1.0
9:00 pm I waited in drive through for over 20+ minutes. The cashier stated she would be a few minutes. After 20 minutes I blew my horn once. She said it would be a few more minutes. 5 minutes later she took my order. I ordered the McCrispy Meal medium. I asked would I have to pay for pop since I had to wait so long. I was told I had to pay for whatever I ordered. Wow
I proceed to window to pay.
My order was $7.52. I gave her $20.00 bill. In return she gave me $10.00 bill; $1.75 in quarters; 2 dimes and 3 pennies = $11.98 but she owed me $12.48. I sat at the window and counted my money and the receipt stated change due $12.48. She said she gave me the right change and couldn't correct it. Another clerk came and told her she needed the manager.
They left came back and she gave me a dollar??
I proceed to final window and another young lady apologized and said she add a piece to my order. I said thank you and left.
Upon arriving home my food was cold and my crispy chicken sandwich was not crispy..had no dressing or lettuce and tomato as pictured. The 1st person said only 4 people were working. So one on drive through...then one should have been cooking one on counter and one at pick up.
DW
Douglas Webster
Feb 23, 2026
5.0
Quick stop while traveling.
Love those Hashbrowns.
SS
Shawn
Feb 17, 2026
1.0
Wrong order, this location is bad
HK
Hyun Chul Kim
Feb 12, 2026
4.0
Good location & good food, price but going in the this area little bit hard.
JP
Joshua Posthuma
Jan 16, 2026
1.0
Ordered a snack wrap meal, pay the cashier, pull up to the 1st pickup window. Wait for a while. Nobody comes. I pull ahead to the 2nd pickup window (as I saw the car before me do.) I wait there for over 10 minutes. Plenty of cars behind me get served, but nobody comes to the 2nd window to give me my food. I knocked on the glass, no response. Eventually I drive around and wait in the drive-thru line all over again. I wait at the cashier window so I can explain that I never got my food. Nobody shows at the cashier window for over 5 minutes. Eventually I'm waived forward by an employee. I politely explain that I never received my food and show my receipt. They remake my food and give it to me a few minutes later. Fries are completely stale and they didn't give me a straw for my drink. I waited another few minutes for the employee to come back to the window so I could ask for a straw. When I told him that this whole ordeal took over 30 minutes, there was no sympathy or apology. Instead, he closed the door on me without saying a word.
Horrible experience. This location seems to be frequently short-staffed and poor with communication. I live less than half a mile away and go here semi-regularly, but after this experience I don't think I'll ever be back.
What are the regular operating hours of McDonald's at 35242 Grand River Ave, Farmington Hills?
McDonald's is open daily from 5:00 AM to midnight.
What are the drive-through hours at this McDonald's location?
The drive-through is open every day from 5:00 AM to midnight.
Can I get McDonald's delivered to my location, and what are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 11:50 PM through the McDonald's delivery service.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of services does this McDonald's offer?
This location offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a mobile app available for ordering McDonald's at this location?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
Where can I find the full menu for this McDonald's in Farmington Hills?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Are there convenient nearby places where I can fuel my car or shop before visiting McDonald's?
Yes, Mobil gas station and 7-Eleven convenience store are nearby, offering fuel and quick shopping options.
What nearby automotive services are available close to this McDonald's?
Nearby automotive services include AutoZone for parts and repairs, Serra Toyota Scion and Suburban Toyota of Farmington Hills for car dealerships, and Bob Saks of Farmington Hills for automotive accessories.
Are there any local entertainment or dining options near McDonald's for a full outing?
Yes, you can visit Hungry Howie's Pizza and Strike Zone Coney Island and Pizzeria for dining, or enjoy entertainment at Perfect Game bowling alley, arcade, and laser tag nearby.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: