Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Eaton Rapids Subway® Restaurant at 401 South Main Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their exceptional service.
Food Quality
While some customers enjoyed their meals and found the food fresh, others reported issues with incorrect orders and food quality.
Cleanliness
The cleanliness of the store received mixed reviews, with some customers noting it was clean while others mentioned unsanitary conditions.
Order Accuracy
Several reviews indicated problems with order accuracy, particularly with online orders and missing items.
Speed of Service
Customers generally appreciated the quick service, although there were instances of long wait times during busy periods.
JP
Jasmine Pratt
Oct 7, 2025
5.0
Went in tonight and ordered the meal deal and a roast beef 6inch sub and I just want to say the two girls working tonight are awesome. Polite, and friendly. Thank you girls! I hope you both have a great night!
SB
Shana Brown
Sep 20, 2025
5.0
Never ever in my life. I have one specific topic I want to review for this specific review: Customer Service. My husband and I are FLOORED by the absolutely UNBELIEVABLE Shana...(yes by pure coincidence we share the same name. Lol!). Anywho, I have 27+ years in CSR/Sales Marketing experience and I have been awarded numerous times, given bonuses, work gifts for my CSR skills...so I know what to look for... Shana at Subway KILLS IT, I mean DESTROYS the standard you'd expect to get with beyond the best csr skills we've ever seen...like...ever. She is the kindest, cheerful, sweetest, informed, helpful, genuine and gosh darn it.. just so freaking delightful to be around when you're there. She is constant too, not just faking it. This girl just loves her job and every single Customer I seen her serve is equally as special, important and she is just...so RIDICULOUSLY happy...straight happy and delighted to everyone! We talked about her for like 10 min after we left...just in awe...We were like "HOW? HOOOW is she soo flipping happy constantly and pure joy??" Lol! HIGHLY HIGHLY RECOMMEND this Subway!!! The whole staff rocks! Shana just stands out, she without doubt shines.
To Subway Corp-give this girl a raise, let her be your national spokesperson and visit/train other Subway employees and I promise you she will increase sales for Subway ABUNDANTLY!
Shana dont ever change a thing, girl!! You got it, girl! You are talented naturally and a beautiful soul! Thank you for being you! 😊😊😊
AM
Automotive Manifestation
Sep 18, 2025
5.0
Great experience and wonderful customer service, by being understanding and helpful
B2
Blondie 2002
Sep 12, 2025
5.0
Best service I've ever experienced at a subway! Heather was awesome! Great team work!
AA
Alix
Jul 11, 2025
5.0
My food was messed up through an online order I placed, but I called the store and Jayda was more than helpful, she instantly provided me a full refund.