At Wendy’s in Eastpointe, MI we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Eastpointe, MI hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Many customers reported receiving cold or incorrect food orders, with complaints about freshness and preparation.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and restrooms.
Stock Issues
Customers frequently noted that the restaurant was out of key menu items, such as Frosties and chili, especially during late hours.
SB
Shayna B
4 days ago
1.0
After waiting 50 minutes in this long line, the car in front of me fell asleep, like a normal person I drive around the car only to wait another 15 minutes. At this point my kids are hungry and just want nuggets and fries and to go to bed. I finally get to the window and the heavy white lady, skinny white man and heavy black girl tell me to go back around. Confused, I tell them the car behind me fell asleep and my kids just want nuggets and fries. They proceed to yell telling me to go back around. I say ok, just know that I’m going to write a review and call corporate as well as write a letter. They are fine with all of that so here I am and I really hope they all get suspended. Poor customer service in a time with AI on the rise is sad. Just think, a poor rating, a lost customer and all you had to do was the right thing.
SG
Shanell G
Feb 9, 2026
2.0
Very rude and incompetent man at the drive thru. Has to be mid 40s (understandably mad that he has to work drive thru, but still no reason to be nasty). Repeated my order at least 6x at the drive thru and he still left things off and (with a nasty attitude) said I never asked for it. There were only 4 items, and I repeated it multiple times. When I politely asked for the correct sauced he closed window on me mid sentence. Just nasty AND incompetent. Pick one
JV
Jessica Vocke
Feb 4, 2026
5.0
Every time I go there the frosty machine is down. And always gets orders wrong. That place is a joke.
SK
Shordee Kelly
Jan 28, 2026
4.0
Fast, not that friendly, but the food is is always fresh.
ML
Maili Lamb
Jan 14, 2026
1.0
They do body trying too get the orders fine they don’t pay attention to how you order your food. I asked for extra pickles and go no pickles. Slow the hell down!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for Wendy's in Eastpointe, MI?
The drive-through is open from 7:00 AM to 1:00 AM Monday through Friday, and from 8:00 AM to 1:00 AM on Saturdays and Sundays.
Is the Wendy's at 18001 Nine Mile Road East currently open?
Yes, this Wendy's location is currently open.
What payment methods does Wendy's in Eastpointe accept?
You can pay with American Express, Cash, Discover, Mastercard, and Visa at this location.
Does this Wendy's location offer delivery and takeout services?
Yes, this Wendy's offers delivery and takeout services along with dine-in and drive-through options.
Where can I order Wendy's food online or via an app?
You can order online at order.wendys.com or use the Wendy's mobile app available on the Apple App Store.
What meals are served at Wendy's Eastpointe?
Wendy's serves breakfast, lunch, and dinner at this location.
Are there other Wendy's or fast food restaurants near this Wendy's location?
Nearby you can find another Wendy's and McDonald's, both fast food restaurants, offering additional quick dining options.
What other dining options are available near Wendy’s on Nine Mile Road?
Nearby dining options include Josephines for Southern cuisine, Gina's Soul Food, Kum taste Sumn llc diner, Milestone Grill, Legend's Coney Express diner, Sullivans Bar pub and restaurant, and Tubby's Grilled Submarines.
What nearby businesses can I visit before or after dining at Wendy’s?
You can visit Family Dollar for shopping, Western Union for financial services, Boost Mobile for telecom needs, or Enterprise Rent-A-Car for car rentals nearby.
How can I provide feedback or contact Wendy's Eastpointe?
You can contact Wendy's at (586) 779-0132 or reach out to the Customer Care team via their website, phone, or the satisfaction survey online.
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