Numerous reviews highlighted poor service, including unfriendly staff, incorrect orders, and long wait times.
Food Consistency
Customers reported inconsistent sandwich quality, with many mentioning missing ingredients and incorrect orders.
Cleanliness and Atmosphere
Some customers appreciated the cleanliness of certain locations, while others noted a lack of professionalism and a chaotic environment.
Delivery Issues
Frequent complaints about unreliable delivery service, including missing items and long wait times.
Positive Experiences
Despite the negative feedback, some customers praised specific locations for friendly service and good food.
PM
Paige Meggison
Jan 24, 2026
1.0
Horrible service . Worried about being on phones not working. Messed up both subs we ordered . Crappy attitudes. Do better !
HH
HTSpartan
Jan 23, 2026
1.0
I recently went to here to get my usual order, a Gargantuan. I get it about once a week. I took it home and to my surprise it was very light on all ingredients. I actually go back to the store and speak a manager. She says “here’s the meat, here’s the cheese, there’s nothing I can do.” Very dismissive and unhelpful. A Gargantuan is supposed to be a BIG sandwich, not light on anything. For $21 it better be! But apparently not at this location. Seems like they are skimping on sandwich components to save money for themselves and screw their customers. And the manager needs some better training on how to speak with dissatisfied customers. Needless to say, I will never be back to this location. Do better Jimmy Johns!
TB
Tara Bell
Dec 30, 2025
5.0
The lake lansing road location is amazing. The staff is always super friendly, the resteraunt is always clean and the subs are always made perfect. Love this place and would highly recommend. Way better than subway
JH
Josh Horvath
Nov 6, 2025
5.0
Killed it with the sub tonight. The pickle which was interesting as well! Good music playing.
JK
Jessey Kukulus
Oct 24, 2025
5.0
Homie hooked me up with some free bread and kickin ranch