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Jimmy John's

3.8
(198 reviews)

Business Details

643 E Grand River, East Lansing, MI
48823, United States
(517) 351-1800

About

Sandwich Restaurant

Location

Jimmy John's
643 E Grand River, East Lansing, MI
48823, United States

Hours

Reviews

3.8
198 reviews
5 stars
98
4 stars
36
3 stars
22
2 stars
12
1 star
30

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of complaints.

Customer Service

Feedback indicates a mix of positive and negative experiences, with some praising friendly staff while others reported rude behavior and poor management.

Speed of Service

While some customers appreciated the fast service, others experienced long wait times for delivery and food preparation.

Food Quality

Customers had varied opinions on food quality, with some enjoying the sandwiches while others complained about insufficient ingredients and unsatisfactory meals.
  • CL
    Cora Lopez
    3 days ago
    5.0
    My dad and I walked in earlier today and I think it’s the best sandwich I’ve ever had from Jimmy John’s. I’m a loyal customer— but today’s was remarkable, and the staff were so friendly. Thanks for making my day :)
  • JW
    Johnny Worrell
    Feb 21, 2026
    1.0
    Don’t go to this place if you’re hungry or in a rush. Was very hungry and they showed no urgency to satisfy their customers. Had to stand in a crowded space as I was anxiously waiting for my food, unsure as if they were even making it. I had to very reluctantly enjoy my sandwich because of the awful service. The food is good although my sandwich was burnt, but the uninviting waiting space made my sandwich taste a little worse. I expect better service the next time I choose jimmy John’s.
  • JY
    Jayson Young
    Dec 20, 2025
    2.0
    No point in offering toasted subs if the toaster is turned off by employees so subs can't be toasted.
  • DM
    Deric McNish
    Dec 2, 2025
    1.0
    I give up on this place. 1.5 hours, no food? No communication? 2nd time this has happened.
  • RW
    Rob Woods
    Oct 30, 2025
    1.0
    Don’t get ANYTHING delivered or order any large orders for pick up because they will mess them up, they will forget items, if you are not checking them. When you call they say you are down for a replacement. When I call back I’m only down for a bag of chips….. kinda crazy for a 15$ meal and I can’t even get it all at once. Ive been to this lo 3 times and literally all times, my orders are messed up…

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