Jimmy John's

3.8
195 reviews

About

Sandwich Restaurant

Location

Jimmy John's
643 E Grand River, East Lansing, MI
48823, United States

Hours

Reviews

3.8
195 reviews
5 stars
97
4 stars
36
3 stars
21
2 stars
12
1 star
29

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor communication regarding their orders.

Customer Service

Feedback highlighted a mix of positive and negative experiences with staff, including instances of rudeness and unprofessional behavior.

Speed of Service

While some customers praised the fast service, others experienced long wait times for both in-store and delivery orders.

Food Quality

The quality of food received mixed reviews, with some customers enjoying their sandwiches while others complained about insufficient ingredients or poor preparation.
  • JY
    Jayson Young
    Dec 20, 2025
    2.0
    No point in offering toasted subs if the toaster is turned off by employees so subs can't be toasted.
  • DM
    Deric McNish
    Dec 2, 2025
    1.0
    I give up on this place. 1.5 hours, no food? No communication? 2nd time this has happened.
  • AA
    Addison Abraham
    Nov 2, 2025
    2.0
    Got wrong sand which so sad.
  • PA
    Peyton Arens
    Nov 1, 2025
    1.0
    terrible supervision. Calvin should be fired. Holy power trip.
  • RW
    Rob Woods
    Oct 30, 2025
    1.0
    Don’t get ANYTHING delivered or order any large orders for pick up because they will mess them up, they will forget items, if you are not checking them. When you call they say you are down for a replacement. When I call back I’m only down for a bag of chips….. kinda crazy for a 15$ meal and I can’t even get it all at once. Ive been to this lo 3 times and literally all times, my orders are messed up…