Location.com logo
Brand Certified

McDonald's

3.3
(1463 reviews)

Business Details

8760 Lansing Rd, Durand, MI
48429, United States
(989) 288-5985
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8760 Lansing Rd, Durand, MI
48429, United States

Hours

Reviews

3.3
1,463 reviews
5 stars
452
4 stars
279
3 stars
275
2 stars
146
1 star
293

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 20 minutes for simple orders, both in drive-thru and at the counter.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and poorly prepared food.

Food Quality

Numerous complaints about cold, stale, or improperly cooked food, with some customers finding hair in their meals.

Customer Service

Feedback indicated a lack of professionalism and rudeness from staff, with several customers expressing dissatisfaction with how they were treated.

Cleanliness

Several reviews noted that the restaurant was often dirty, with unclean tables and unsanitary conditions reported.
  • PE
    Paul Erbe
    5 days ago
    4.0
    Good McDonald's The kiosk ordering system needs improvements, but this is a McDonald's Corporation issue, I fear.
  • GS
    Grant Skinner
    Feb 18, 2026
    5.0
    After DoorDash messed up my order 3 times, George actually took the time to contact me and re make my food 3 times so it was fresh! Outstanding customer service. Thanks, George.
  • RS
    Robert Skinner
    Feb 18, 2026
    5.0
    Thank you George! So professional and Kind!
  • AP
    Anthony Postma
    Feb 3, 2026
    2.0
    My wife and I order the same thing almost every time and almost never get it correct. 5 dollar meal deal no onions on the burger, honey mustard and sweet and sour for nugs with mayonnaise packets for the wife. Every single time at least one sauce is wrong or missing, and burger is either covered with onions or they are visibly present with next to no pickles ketchup or mustard. People are nice but the good customer service isn't making my orders correct. And they want to raise minimum wage to 15+ for people that can't do a simple order? Not trying to be rude but the same order for years can't be made correct on a regular basis. And now to top it, my remake order to replace last night's order witch was almost dirt dry with 2 of the smallest pickles ever, tonight was basically the same thing.
  • JM
    Javier Mayo
    Jan 16, 2026
    4.0
    The burger was pretty well built, in the sense, they took care of doing it right, with full of lettuce and onions. They even asked whether my food was ok. It normally happens at restaurants.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: