Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlight poor customer service, including rude staff and incorrect orders.
Wait Times
Customers frequently report long wait times, often exceeding 20 minutes, even with few cars in line.
Food Quality
Food quality is inconsistent, with complaints about cold, stale, or incorrect items being served.
Cleanliness
The restaurant's cleanliness is often criticized, with reports of dirty interiors and unsanitary food preparation areas.
Staff Attitude
Many customers mention unprofessional behavior and negative attitudes from employees.
DA
Dymond A
Nov 6, 2025
1.0
I told myself I wouldn’t come to this location again after the continued horrible food and service provided in the past. I went there this particular morning for breakfast. They had no seasoned potatoes and they don’t have any in the store so they asked if I wanted regular fries. Then they tell me they’re out of iced tea and Dr.Pepper. So I settled for a sprite which was not good at all. If they would’ve told me I had to substitute anything else, I would’ve canceled my order. When I got my food, I could tell nothing was made fresh, the fries tasted hard and old and reheated. My sausage egg muffin sandwich tasted like it had been sitting under a warmer too long, the egg was over cooked and the sausage tasted spicy which I didn’t order that way and not to mention the drink tasting horrible. This was the very last time I order anything from this location. Y’all have to do better. You’re too busy trying to rush out order but not considering the quality of the food and also the last time I ordered lunch, the staff was horrible, playing around too much, cursing behind the counter in front of kids and older people and arguing with each other. I wouldn’t dare want my food made by that environment at all which is why it took me a while to come back and this is most definitely the last time I will ever go to this location.
PD
p8ntr paul Dempsey
Oct 17, 2025
5.0
Quick clean fast and efficient
TW
toyika walker
Oct 17, 2025
4.0
Never get the order right, they talk to other people as you're putting in your order and if they don't have something they don't let you know, they just give you the order at the window then tell you, if you check your bag
KH
Kirk Hudson
Oct 2, 2025
1.0
When I initially drove up, I was incorrectly told, "This is a drive-thru only." After running an errand, I thought, I'll go back and drive through. Upon arriving at the order stand, I was asked what I would like by the Wendy's staff through the speaker. I ordered, then there was no response. A few minutes later, while still waiting, someone asked me, "what did you order?" So I ordered again. My order included a small chocolate Frosty.
"I'm sorry, we cannot give you a small Frosty today, only a medium or large are available today."
I decided to only get chicken tenders.
When I pulled up to pay, the cashier took my money, then asked me, "please back so our timer stops counting. We have to put your chicken in the fryer, and it will take a few minutes." So I backed up until I was told, "ok, stop there, and don't move until I tell you to pull forward "
After waiting 5 minutes, someone else was at the cashier window, and 2 cars were pulled up behind me. So I pulled forward. The new cashier asked, "what did you order?" I told him my order, and he was confused. He figured out I had already ordered, and paid for my food.
Unless you are starving, and this is the only fast food available for 100 miles, - DO NOT STOP at this Wendy's. Poor management and bad customer service!
WB
William Bell
Sep 27, 2025
1.0
Ask the employees for a drink holder for two large drinks. The employee told me No. The employee told me they only give cup holders for 3 or more drinks. I asked for a bag for the two large drinks. The employee told me NO and to find my own bag. She had a bad attitude and made no apologies. I see other comments are referencing the bad attitude. Clearly Wendy's isn't doing anything about it so we're going to have to make a choice, not to allow this Wendy's to service us.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Detroit, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Detroit, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (313) 935-6271.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 14001 Livernois Wendy’s serve breakfast?
Yes, this Wendy’s location in Detroit, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for drive-thru at Wendy's located at 14001 Livernois, Detroit?
The drive-thru at this Wendy's location is open daily from 6:30 AM to midnight (12:00 AM).
Does the Wendy's at 14001 Livernois offer dine-in and takeout?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery where available.
Is breakfast served at the Wendy's on Livernois in Detroit?
Yes, breakfast is served. You can order breakfast combos, croissants, biscuits, classic sandwiches, coffee, and sides through the app or website.
How can I place an order online for Wendy's at 14001 Livernois?
You can order online using the Wendy's mobile app or by visiting https://order.wendys.com and selecting this location.
What payment options are accepted at the Wendy's located at 14001 Livernois?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's menu website, mobile app, and in-restaurant on a nutrition poster. Crew members can assist you as well.
Is the Wendy's at 14001 Livernois currently hiring?
To check for job openings at this location, visit the Wendy's Careers page and search for opportunities in Detroit, MI.
Which nearby fast food restaurants are located close to Wendy's at 14001 Livernois?
Nearby fast food options include Taco Bell and Popeyes® Louisiana Kitchen, both within easy reach for customers seeking varied dining choices.
What nearby financial services can customers access near Wendy's at 14001 Livernois?
Customers can find several financial service locations nearby, including Bank of America, Bank of America ATM, Western Union, LibertyX Bitcoin ATM, and Check 'n Go.
Are there any nearby convenience stores or retail shops near Wendy's at 14001 Livernois that customers might visit?
Yes, Rite Aid convenience store and Total Wireless mobile phone store are located close by, providing customers additional shopping options before or after their visit to Wendy's.