Wendy's

3.1
672 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
14001 Livernois, Detroit, MI
48238, United States

Hours

Reviews

3.1
672 reviews
5 stars
181
4 stars
133
3 stars
108
2 stars
65
1 star
185

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight poor customer service, including rude staff and incorrect orders.

Wait Times

Customers frequently report long wait times, often exceeding 20 minutes, even with few cars in line.

Food Quality

Food quality is inconsistent, with complaints about cold, stale, or incorrect items being served.

Cleanliness

The restaurant's cleanliness is often criticized, with reports of dirty interiors and unsanitary food preparation areas.

Staff Attitude

Many customers mention unprofessional behavior and negative attitudes from employees.
  • DA
    Dymond A
    Nov 6, 2025
    1.0
    I told myself I wouldn’t come to this location again after the continued horrible food and service provided in the past. I went there this particular morning for breakfast. They had no seasoned potatoes and they don’t have any in the store so they asked if I wanted regular fries. Then they tell me they’re out of iced tea and Dr.Pepper. So I settled for a sprite which was not good at all. If they would’ve told me I had to substitute anything else, I would’ve canceled my order. When I got my food, I could tell nothing was made fresh, the fries tasted hard and old and reheated. My sausage egg muffin sandwich tasted like it had been sitting under a warmer too long, the egg was over cooked and the sausage tasted spicy which I didn’t order that way and not to mention the drink tasting horrible. This was the very last time I order anything from this location. Y’all have to do better. You’re too busy trying to rush out order but not considering the quality of the food and also the last time I ordered lunch, the staff was horrible, playing around too much, cursing behind the counter in front of kids and older people and arguing with each other. I wouldn’t dare want my food made by that environment at all which is why it took me a while to come back and this is most definitely the last time I will ever go to this location.
  • PD
    p8ntr paul Dempsey
    Oct 17, 2025
    5.0
    Quick clean fast and efficient
  • TW
    toyika walker
    Oct 17, 2025
    4.0
    Never get the order right, they talk to other people as you're putting in your order and if they don't have something they don't let you know, they just give you the order at the window then tell you, if you check your bag
  • KH
    Kirk Hudson
    Oct 2, 2025
    1.0
    When I initially drove up, I was incorrectly told, "This is a drive-thru only." After running an errand, I thought, I'll go back and drive through. Upon arriving at the order stand, I was asked what I would like by the Wendy's staff through the speaker. I ordered, then there was no response. A few minutes later, while still waiting, someone asked me, "what did you order?" So I ordered again. My order included a small chocolate Frosty. "I'm sorry, we cannot give you a small Frosty today, only a medium or large are available today." I decided to only get chicken tenders. When I pulled up to pay, the cashier took my money, then asked me, "please back so our timer stops counting. We have to put your chicken in the fryer, and it will take a few minutes." So I backed up until I was told, "ok, stop there, and don't move until I tell you to pull forward " After waiting 5 minutes, someone else was at the cashier window, and 2 cars were pulled up behind me. So I pulled forward. The new cashier asked, "what did you order?" I told him my order, and he was confused. He figured out I had already ordered, and paid for my food. Unless you are starving, and this is the only fast food available for 100 miles, - DO NOT STOP at this Wendy's. Poor management and bad customer service!
  • WB
    William Bell
    Sep 27, 2025
    1.0
    Ask the employees for a drink holder for two large drinks. The employee told me No. The employee told me they only give cup holders for 3 or more drinks. I asked for a bag for the two large drinks. The employee told me NO and to find my own bag. She had a bad attitude and made no apologies. I see other comments are referencing the bad attitude. Clearly Wendy's isn't doing anything about it so we're going to have to make a choice, not to allow this Wendy's to service us.

Frequently Asked Questions About Wendy's

Is 14001 Livernois Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.