Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,832 reviews
5 stars
657
4 stars
408
3 stars
312
2 stars
148
1 star
307
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.
Food Quality
Many reviews indicated poor food quality, including cold, stale, or improperly prepared items, leading to dissatisfaction.
Customer Service
Numerous complaints about rude and unprofessional staff, with several customers noting a lack of respect and care in service.
Cleanliness
The restaurant's cleanliness was a major concern, with reports of dirty floors, sticky surfaces, and unsanitary conditions.
Order Accuracy
Several customers experienced issues with incorrect orders, including missing items and wrong food being served.
- JCJavier CervantesNov 13, 20251.0Fue a este lugar por qué en Mac donalds fui una ves y tenían asquerosos los baños pero parece que aquí no asen limpieza estaban igual de sisios papel tirado por todos lados
- AGAngela GriffinOct 29, 20251.0🤔
- RJRonald JordanOct 20, 20251.0Be ready to wait! The staff thinks you are being paid by the hour while in line. Only come if you have an hour to spare! The large woman working the inside register can only take one order at a time. Waddled around for ten minutes then took the next order, regardless of how many people are in line. Break neck speed of 3 orders per hours! Do drop in if you enjoy looking at the back of the cashier, ignoring you, while moving at the speed of continental drift. Can't comment on the food because I walked out after 15 minutes waiting in a line with only 2 people in front of me. I can accept one meal prepared every 15 minutes at a sit down actual restaurant, but at a fast food burger chain that is ridiculous, it's this level of customer service that closed the Burger King across the street!
- BGBradley GreeneOct 1, 20251.0THEY SWITCHED TO ICEBERG LETTUCE AND NOW THE FOOD IS TRASH. I've been a huge fan of Wendy's my entire life and I REFUSE to spend another dime there if they're going to pass this trash off as food. Iceberg lettuce is absolutely disgusting, especially when it heats up. Picking it off doesn't even work, it leaves a wet disgusting flavor. I had to toss my burger in the garbage as it was COMPLETELY inedible. I'm so disappointed. Wendy's was my only safe fast food.
- DNDavidian NavarroSep 30, 20251.0As a dasher my review of this restaurant at 7:12am on Tuesday Sept 30th was the staff is very rude and could use skills in respect, how to respond to customers with care.
Frequently Asked Questions About Wendy's
Is 9768 Grand River Ave Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Detroit, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Detroit, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (313) 931-5958.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 9768 Grand River Ave Wendy’s serve breakfast?
Yes, this Wendy’s location in Detroit, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's located at 9768 Grand River Ave, Detroit?
The drive-thru at this Wendy's location is open daily from 6:30 AM to 2:00 AM.
Does the Wendy's at 9768 Grand River Ave offer dine-in and delivery options?
Yes, this Wendy's location offers dine-in, drive-thru, and delivery services where available.
Is breakfast served at the Wendy's located at 9768 Grand River Ave, Detroit?
Yes, breakfast is served including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I place an order online or via app for Wendy's at 9768 Grand River Ave?
You can order online at https://order.wendys.com or use the Wendy's app available on the Apple App Store.
What payment methods are accepted at this Wendy's location?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's at 9768 Grand River Ave for questions or feedback?
You can call (313) 931-5958 or reach the Customer Care team via their Contact page at https://www.wendys.com/contact-us or by phone at 888-624-8140.
Are Wendy's gift cards available at this location and how can I purchase them?
Yes, gift cards are available in-restaurant, in retail stores, and online at http://www.wendysgiftcards.com/#/home.
What nearby fast food options are available around Wendy's at 9768 Grand River Ave?
Nearby fast food options include KFC, Subway, McDonald's, and Burger King, offering a variety of choices to customers in the area.
Are there any gas stations close to Wendy's at 9768 Grand River Ave for convenience?
Yes, nearby gas stations include Exxon, Amoco, Shell, and Mobil – convenient for refueling before or after your meal.
What local attractions or services are nearby that customers might find useful when visiting Wendy's?
Nearby you can find the Detroit Public Library - Richard Branch, United States Postal Service, and Grand Venue theatre, which you might visit before or after your meal.