Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,835 reviews
5 stars
659
4 stars
408
3 stars
312
2 stars
148
1 star
308
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with long wait times and incorrect orders being common complaints.
Food Quality
Numerous reviews highlighted issues with food quality, including cold and stale items, incorrect orders, and unsatisfactory ingredients.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and sticky surfaces.
Speed of Service
A significant number of reviews mentioned slow service, particularly in the drive-thru, with long wait times reported consistently.
- DDDaiDaimakecrcklikedisDec 21, 20252.0Ivan and the rest were a great help. Whomever was responsible for the shift, expediting. Worried about a customer having ONE extra bag after asking for one and about the promotion for the survey. Her attempting to refute my statement regarding the survey along with attitude vocalizing her lack of care that I needed a extra bag! Only to be wrong about Wendys not offering anything for surveys. SHE SHOULD KNOW WHAT THE STORE OFFERS AS A PROMOTION/DISCOUNT FOR THE SURVEY rather than gatekeeping bags. Again Thank you Ivan and the rest of Wendys!
- JCJavier CervantesNov 13, 20251.0Fue a este lugar por qué en Mac donalds fui una ves y tenían asquerosos los baños pero parece que aquí no asen limpieza estaban igual de sisios papel tirado por todos lados
- AGAngela GriffinOct 29, 20251.0🤔
- RJRonald JordanOct 20, 20251.0Be ready to wait! The staff thinks you are being paid by the hour while in line. Only come if you have an hour to spare! The large woman working the inside register can only take one order at a time. Waddled around for ten minutes then took the next order, regardless of how many people are in line. Break neck speed of 3 orders per hours! Do drop in if you enjoy looking at the back of the cashier, ignoring you, while moving at the speed of continental drift. Can't comment on the food because I walked out after 15 minutes waiting in a line with only 2 people in front of me. I can accept one meal prepared every 15 minutes at a sit down actual restaurant, but at a fast food burger chain that is ridiculous, it's this level of customer service that closed the Burger King across the street!
- BGBradley GreeneOct 1, 20251.0THEY SWITCHED TO ICEBERG LETTUCE AND NOW THE FOOD IS TRASH. I've been a huge fan of Wendy's my entire life and I REFUSE to spend another dime there if they're going to pass this trash off as food. Iceberg lettuce is absolutely disgusting, especially when it heats up. Picking it off doesn't even work, it leaves a wet disgusting flavor. I had to toss my burger in the garbage as it was COMPLETELY inedible. I'm so disappointed. Wendy's was my only safe fast food.
Frequently Asked Questions About Wendy's
Is 9768 Grand River Ave Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's located at 9768 Grand River Ave, Detroit?
The drive-thru at this Wendy's location is open daily from 6:30 AM to 2:00 AM.
Does the Wendy's at 9768 Grand River Ave offer dine-in and delivery options?
Yes, this Wendy's location offers dine-in, drive-thru, and delivery services where available.
Is breakfast served at the Wendy's located at 9768 Grand River Ave, Detroit?
Yes, breakfast is served including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I place an order online or via app for Wendy's at 9768 Grand River Ave?
You can order online at https://order.wendys.com or use the Wendy's app available on the Apple App Store.
What payment methods are accepted at this Wendy's location?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's at 9768 Grand River Ave for questions or feedback?
You can call (313) 931-5958 or reach the Customer Care team via their Contact page at https://www.wendys.com/contact-us or by phone at 888-624-8140.
Are Wendy's gift cards available at this location and how can I purchase them?
Yes, gift cards are available in-restaurant, in retail stores, and online at http://www.wendysgiftcards.com/#/home.
What nearby fast food options are available around Wendy's at 9768 Grand River Ave?
Nearby fast food options include KFC, Subway, McDonald's, and Burger King, offering a variety of choices to customers in the area.
Are there any gas stations close to Wendy's at 9768 Grand River Ave for convenience?
Yes, nearby gas stations include Exxon, Amoco, Shell, and Mobil – convenient for refueling before or after your meal.
What local attractions or services are nearby that customers might find useful when visiting Wendy's?
Nearby you can find the Detroit Public Library - Richard Branch, United States Postal Service, and Grand Venue theatre, which you might visit before or after your meal.