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Wendy's

3.5
(1846 reviews)

Business Details

9768 Grand River Ave, Detroit, MI
48204, United States
(313) 931-5958

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9768 Grand River Ave, Detroit, MI
48204, United States

Hours

Reviews

3.5
1,846 reviews
5 stars
664
4 stars
410
3 stars
313
2 stars
148
1 star
311

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unprofessional service from staff, with many noting long wait times and incorrect orders.

Food Quality

Several reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, leading to customer dissatisfaction.

Cleanliness

Multiple customers reported unsanitary conditions in the restaurant, including dirty floors and bathrooms, contributing to a negative dining experience.

Operational Issues

Customers frequently mentioned slow service and poor management, with complaints about staff being unorganized and not taking orders properly.
  • FT
    FM tube
    Feb 17, 2026
    1.0
    I just got off work and I decided to look to the closest Wendy’s near me and I found this one and so I went to the drive thru, it was 1:20 almost, around 40 minutes before they close, the worker on the speaker was extremely rude and was rushing me as I was ordering. She kept on repeating “I’m on a timer”. I asked her about something on the menu and she started talking to me with an attitude. I decided to drive off rather than be disrespected like that. I’ve worked for customer service for a long time and I’m sure this person would be fired in any other store. I have never had a problem like this in any of the places I’ve been to.
  • MM
    Monica Ramey (MZ_STRAWBERRYCREAM)
    Feb 16, 2026
    4.0
    Great customer service, clean bathroom the chili was awesome. Inside is very clean 👌.
  • SJ
    Sharee Jones
    Feb 16, 2026
    5.0
    Love it
  • KR
    Keirh Reasonover
    Feb 10, 2026
    4.0
    Got a large chill, add crackers and hit chillies sauce. It's not that hot, just adds a little kick, so add 2 to 3 packs in a large chilli along with crushed crackers, and you winning
  • AH
    Ashley Hawkins
    Feb 3, 2026
    1.0
    The food was cold the coffee wasn't made right the fries was old and nasty

Frequently Asked Questions About Wendy's

Is 9768 Grand River Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
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