Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
2,140 reviews
5 stars
552
4 stars
427
3 stars
345
2 stars
223
1 star
593
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, leading to a negative dining experience.
Order Accuracy
Numerous complaints about incorrect orders and missing items, with many customers stating they would not return due to these issues.
Food Quality
Several reviews highlighted issues with food freshness, including old or improperly cooked items, leading to dissatisfaction.
Cleanliness
The restaurant was often described as dirty and in need of better maintenance, impacting the overall customer experience.
Management Issues
Customers expressed concerns about poor management and lack of staff training, contributing to the overall decline in service quality.
- GHGrow HubNov 13, 20251.0Please provide managers info. She is extremely rude and not fit to be manager. I want to make formal complaint.
- SOSip OfficialNov 4, 20251.0Extremely rude and unprofessional customer service in the drive through for lunch yesterday and breakfast today, plus both times the order wasn’t right and then both times I was treated like I was in the wrong for even bringing up that I didn’t have the correct items
- JSJacqueline StewartOct 24, 20255.0The manager on duty today is on it! She was so kind, professional and fun. The food was hot and fast. The manager really made all the difference though. You can tell she loves working with people!
- RMRenee MOct 9, 20255.0This place was struggling for a while but Bri is really doing a great job pulling it back together. Myself and my coworkers come here often and it has gotten so much better! We have spoken to Bri and she genuinely seems to care about her job and it’s great to see!! Keep it up!
- ADAlicia DavisOct 3, 20251.0Just left from there getting 2 parmesan chicken salads( which I get all the time from other Wendys). Got all the way home, opened the salads up and the chicken was so old, beige and hard as a rock. Me and my husband thought it was croutons. Called back up there, and there was no answer. Had to drive back and the manager acted nonchalant, after he even opened the salads and clearly seen how bad the chicken looked. No apology, offer to replace or even credit offered. I will never go here again, the entire experience was terrible!! I've never felt the need to return food or even write a negative review but this restaurant is terrible and should be re-staffed. I can't believe they even passed that mess out the window, I wouldn't even serve my dog anything that looked like that!!
Frequently Asked Questions About Wendy's
Is Ford And Southfield Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Detroit, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Detroit, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (313) 593-4449.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Ford And Southfield Wendy’s serve breakfast?
Yes, this Wendy’s location in Detroit, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 18430 Ford Rd., Detroit, MI currently open?
Yes! This Wendy's location is open every day from 6:30 AM to 1:00 AM.
What are the drive-through hours at Wendy's Ford And Southfield location?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order from various breakfast combos, sandwiches, coffee, and sides through the app or website.
Can I order Wendy's food for delivery or takeout from this location?
Yes, delivery and takeout are available. Use the Wendy's app or visit order.wendys.com to place your order and check delivery availability.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact the Wendy's at 18430 Ford Rd. for questions or feedback?
You can call them directly at (313) 593-4449 or reach out to Wendy's Customer Care team through their Contact page or customer satisfaction survey online.
Where can I find the menu and nutrition information for this Wendy's?
Menu and nutrition info are available at menu.wendys.com or via the Wendy's mobile app. In-restaurant nutrition posters are also accessible upon request.
Are there other restaurants near this Wendy's where I can dine or visit?
Yes, nearby restaurants include Chili’s Grill & Bar, Chillis Grill and Bar Dearborn, Red Robin Gourmet Burgers and Brews, and Grille 39, offering various American and Tex-Mex dining options.
What nearby fitness centers are available around this Wendy's?
Planet Fitness in Dearborn and Total Being Fitness offer gym and active life services nearby, convenient if you want to work out before or after your meal.
Are there any nearby hotels if I plan to stay overnight while visiting this Wendy's?
Yes, Hawthorn Suites by Wyndham Dearborn/Detroit MI and DoubleTree by Hilton Hotel Detroit – Dearborn are nearby hotels for visitors needing accommodation.