Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
2,152 reviews
5 stars
556
4 stars
428
3 stars
347
2 stars
222
1 star
599
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly in the drive-thru, leading to a negative customer experience.
Food Quality
Many customers reported receiving old, cold, or improperly prepared food, with specific complaints about stale bread and overcooked items.
Wait Times
Customers frequently mentioned long wait times in both the drive-thru and inside the restaurant, often exceeding 20 minutes.
Management Issues
Several reviews pointed to poor management practices, including unresponsive staff and lack of accountability for mistakes.
Mixed Experiences
While some customers praised friendly staff and good food, these positive experiences were overshadowed by the overall negative feedback.
- JZJoe Zamarripa4 days ago1.0Store manager was rude and the food was reheated
- TAtyjuan armstrongJan 5, 20261.0Poor service. Took very long for a simple 1 person combo meal. Fries were cold. If you can wait ……….WAIT
- JMJohn MyersDec 30, 20251.0Today I order $30 worth of food. All of it was cold, the manger was disrespectful do not go to this Wendy’s terrible. They did not give me my receipt
- REramon EvansDec 7, 20251.0I went here and got the 2 burger meal. When I got home and started to eat the fries were old and hard the pop taste like it was sitting and the ice melted and they just added more the bread was falling apart it was stale and the nuggets I could have broken a window out with. They didn’t give me any napkins or condiments . I just threw the whole meal away.I will never ever buy from this disgusting restaurant and that girl at the window has an attitude problem. If I could give no stars I would.
- TMTina MarieNov 30, 20253.0How they messed up my chicken sandwich i dont know but it was either over cooked or reheated to a rubbery mess. I will not be coming back.
Frequently Asked Questions About Wendy's
Is Ford And Southfield Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 18430 Ford Rd., Detroit, MI currently open?
Yes! This Wendy's location is open every day from 6:30 AM to 1:00 AM.
What are the drive-through hours at Wendy's Ford And Southfield location?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order from various breakfast combos, sandwiches, coffee, and sides through the app or website.
Can I order Wendy's food for delivery or takeout from this location?
Yes, delivery and takeout are available. Use the Wendy's app or visit order.wendys.com to place your order and check delivery availability.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact the Wendy's at 18430 Ford Rd. for questions or feedback?
You can call them directly at (313) 593-4449 or reach out to Wendy's Customer Care team through their Contact page or customer satisfaction survey online.
Where can I find the menu and nutrition information for this Wendy's?
Menu and nutrition info are available at menu.wendys.com or via the Wendy's mobile app. In-restaurant nutrition posters are also accessible upon request.
Are there other restaurants near this Wendy's where I can dine or visit?
Yes, nearby restaurants include Chili’s Grill & Bar, Chillis Grill and Bar Dearborn, Red Robin Gourmet Burgers and Brews, and Grille 39, offering various American and Tex-Mex dining options.
What nearby fitness centers are available around this Wendy's?
Planet Fitness in Dearborn and Total Being Fitness offer gym and active life services nearby, convenient if you want to work out before or after your meal.
Are there any nearby hotels if I plan to stay overnight while visiting this Wendy's?
Yes, Hawthorn Suites by Wyndham Dearborn/Detroit MI and DoubleTree by Hilton Hotel Detroit – Dearborn are nearby hotels for visitors needing accommodation.