Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,001 reviews
5 stars
362
4 stars
232
3 stars
159
2 stars
85
1 star
163
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including long wait times, unprofessional staff, and issues with order accuracy.
Food Quality
Many reviews mentioned cold or stale food, with specific complaints about undercooked items and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions inside the restaurant, including reports of bugs and a general lack of cleanliness.
Staff Attitude
Customer experiences varied widely, with some praising individual staff members for their professionalism, while others criticized the overall attitude of the employees.
Operational Issues
Frequent complaints about the restaurant being closed during posted hours and issues with mobile orders not being honored.
- ECEvan CampbellNov 5, 20254.0Great service and good food. Clean inside the dining area. The bathroom was out of order so I marked down due to that.
- TVThorough VisualsOct 9, 20251.0They stopped serving food to do a shift change at 6 in the evening. Didn’t even say nothing on the drive thru speaker
- RARodney AlfordOct 9, 20251.0The morning crew the worst they don't care how they make your food very disappointed
- MSMartina SteenOct 1, 20251.0This is 1 of the worst Wendy’s in the city of Detroit. This red head young employee at the drive through window sitting on her phone instead of taking orders. It was 5 cars in line total and I was the 3 rd car at the speaker. This girl never said just a minute, please hold, nothing!! So I had been waiting already 5 minutes at the speaker before I just pulled around. I asked the girl when I got to the window after she made me wait until she finished texting, she asked me “What’s yo order” I asked is the speaker broke, she shook her head no. I then told her what happened assuming she was going to take my order. No she didn’t and she closed the window and got back on her phone. I had to wait for the car in front of me to pull off and go somewhere else to get me some food. I can only hope that the managers start making these kids learn professionalism. Give customers service properly. This is horrible!
- TJTia JacksonSep 29, 20251.0I'll never eat here again. I WALKED all the way up there after placing a mobil ordered just for the employees to tell me they "got in late and weren't open & I had to cancel the order". Somehow, my order in the app was "picked up" even though they told me they were closed. 24hrs later and I still don't have my money back. I was understanding until I saw my order as picked up and for whatever reason, I can't get my money back? Yeah it's a no for me.
Frequently Asked Questions About Wendy's
Is Kelly Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Detroit, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Detroit, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (313) 372-1152.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Kelly Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Detroit, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's on Kelly Road in Detroit?
Wendy's drive-thru is open Monday to Friday from 7:00 AM to 1:00 AM, and Saturday and Sunday from 8:00 AM to 1:00 AM.
Is the Wendy's at 19100 Kelly Road currently open?
Yes, this Wendy's location is open and committed to serving quality food every day, including during special times.
Does this Wendy's location serve breakfast?
Yes, they serve breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on Kelly Road?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food for delivery or takeout?
Yes, Wendy's offers dine-in, drive-thru, takeout, and delivery where available. You can order via their app or the website.
How can I find menu pricing and nutrition information for this Wendy's?
Menu prices and nutrition/allergen information are available on Wendy's website and mobile app after selecting this location.
Where can I contact Wendy's Kelly Road location with questions or feedback?
You can call them at (313) 372-1152, reach customer care via their website’s contact page, or complete their customer satisfaction survey online.
Are there other fast food restaurants near Wendy's on Kelly Road?
Yes, nearby fast food options include Papa's Coney Island, Little Caesars, Trump Fish, and Yoshi Hibachi Grille.
What nearby places can I visit before or after dining at Wendy's on Kelly Road?
You can visit Chandler Park Family Aquatic Center for recreation, The Space Events & Community Center for events or fitness, and Sweetheart Bakery for desserts nearby.
Are there automotive services close to Wendy's on Kelly Road?
Nearby automotive services include AutoZone for parts and repair and Moross Quick Lube And Auto Wash for car wash and detailing.