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Wendy's

3.4
(1994 reviews)

Business Details

(313) 259-0109

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6601 E. Jefferson Ave., Detroit, MI
48207, United States

Hours

Reviews

3.4
1,994 reviews
5 stars
660
4 stars
452
3 stars
374
2 stars
140
1 star
368

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiences highlighting poor customer service and long wait times.

Order Accuracy

Many reviews indicated frequent issues with incorrect orders, missing items, and food not prepared as requested.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and greasy floors.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold, poorly prepared, or missing ingredients.

Management Issues

Customers expressed dissatisfaction with management, citing a lack of organization and poor handling of customer complaints.
  • A
    -
    6 days ago
    1.0
    my food was literally sitting on the counter ready for me. i watched her take 3 people while i was at the counter making eye contact multiple times. worst customer service i've ever experienced
  • LJ
    Lewis JL
    Feb 15, 2026
    5.0
    When I order the Strawberry Frosty Swirl with a straw and flat top they accommodate me with no problem.. friendly staff...
  • CC
    Concerned Citizen
    Feb 11, 2026
    1.0
    In one word: Terrible! Whoever the Young Man was taking orders in the drive thru, was rude and mean-spirited. Should not be serving people's food. I also got very sick after eating a burger yesterday 🍔 🤢 I had horrible stomach pain and diarrhea after I ate from there. If the person taking your order is evil, just drive off! It's not worth the risk.
  • SG
    Star Gaze
    Jan 16, 2026
    1.0
    Forgot a sandwich, drive through operator acting like people ordering are screwing up her day and the sandwich I got looks like they were pissed I placed an order. Thought they were turning a corner under new management but no.
  • GL
    Gifted And Lifted
    Jan 4, 2026
    1.0
    Arrived at the drive thru around 10:00 pm. There were no cars in line. I placed my order, a Dave's Double minus tomatoes, a Classic Chicken sandwich with cheese, minus tomatoes and large fries, no salt for my husband and I to share. Upon stating that I didn't want salt, the person who took my order chuckled. When I got to the window, he did not acknowledge me at all, as he was in conversation with another employee that had nothing to do with the task at hand, my order. He reached for me card and I thanked him when receiving it back and again when he handed me my food. Again, no "you're welcome" or acknowledgement of any kind. As I drive off, I reached in the bag for a few fries. The fries that I requested as no salt were EXTRA salty. I suppose that was the chuckle I heard upon my request. When I arrived home and got ready to eat my chicken sandwich, not only was it the driest and hardest chicken sandwich I had ever eaten, it barely had any lettuce or mayo and the cheese that I requested and paid for was not on it. $17 dollars down the drain...for bad food and a bad attitude. Suffice it to say, I will never again spend my money here.

Frequently Asked Questions About Wendy's

Is Belle Isle Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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