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McDonald's

3.0
(2919 reviews)

Business Details

2889 W Grand Blvd, Detroit, MI
48202, United States
(313) 871-5821
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2889 W Grand Blvd, Detroit, MI
48202, United States

Hours

Reviews

3.0
2,919 reviews
5 stars
758
4 stars
516
3 stars
483
2 stars
274
1 star
888

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Food Quality

Several reviews mentioned issues with food quality, including old or improperly prepared items.

Cleanliness

Some customers noted that the location was clean, while others pointed out a lack of professionalism among staff.

Management Issues

There were complaints about management not addressing staff behavior and operational inefficiencies.
  • AC
    Amazing Chaos
    2 days ago
    1.0
    Pink haired girl needs an attitude adjustment
  • CC
    Chris
    Feb 20, 2026
    1.0
    Poor service, no refil for fountain drinks Its very cold in here and odd signs about only being allowed to be here for 30 minutes. Very not normal for a City McDonalds
  • JS
    Jennifer S
    Feb 20, 2026
    5.0
    I mostly have amazing experiences here. Foods got some quality over the other surrounding McDonald’s. This morning there was a lot of confusion involving my rewards, my coffee and pricing. I was kinda irritated but not at the employees. Then I got to my 13 hour work shift that I cannot leave and my sandwich looks like this!!! (Must have misheard me, no big deal, it happens) I only attached pics so you can understand why what I’m about to say is so important I was very upset. Feeling defeated cause ya girl is BROKE RIGHT NOW and I was very clear on what I wanted was so hungry. instead of getting mad I just called and explained with full context of what happened and the manager Andrea was SO accommodating and polite and reminded me of exactly why I come to this store over the others every time and why I chose patience and will be back. I believe customer service Is about accountability and this story always has it, where as other places treat you like an inconvenience if you correct them AT ALL…… these ladies never do that! They also have a great attitude every single morning and I want to make it known that if you need some McDonald’s you should pick this one without question. The girl normally at the pay window is super sweet and I wanna give her props. As well as the girl with the high pony tail at the pic up window (she actually brightens me day) They take care of their customers and that deserves reward these days. Can’t seem to get this kind of service from any fast food place anymore so I REALLY APPRECIATE YOU GUYS. Thank you 💕 See you soon, A satisfied yet hungry for now custo!
  • EH
    Emma Hunt
    Feb 18, 2026
    1.0
    The drive thru window service is awful I sat and 2 cars went before me so I went to the window she wouldn’t take my order they are disrespectful as well need customer service training
  • MK
    Mama Ray Ray In The Kitchen
    Jan 25, 2026
    1.0
    I ordered a breakfast that was absolutely at least a day Old The muffin was hard and burnt, and the sausage have been sitting for daysThe manger needs to fire everybody that place is a zoo.#McDonald’sInTheNewCenterArea awful 😣 And I had to go in to get my refund. She left me at the window for 10 minutes and made me wait on my refund. and I had to go in the the store.. the devil is a lie close McDonald’s 🤦🏽‍♀️

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, seven days a week.

Does this McDonald's offer drive-thru service?

Yes, drive-thru service is available 24/7 at this location.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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