Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.8
2,500 reviews
5 stars
597
4 stars
359
3 stars
358
2 stars
264
1 star
922
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Many customers reported issues with food quality, including cold, stale, or incorrect orders.
Management Issues
Frequent mentions of poor management and lack of training for staff, leading to inconsistent service.
Cleanliness
Several reviews noted unsanitary conditions, particularly in drink dispensers and overall restaurant cleanliness.
Inconsistent Experience
Customers experienced a wide range of service quality, with some praising quick service while others faced significant delays.
- RKRaven K3 days ago1.0Horrible service. Can't get an order right to save their life. Nobody answers the phone. They're going to give you an attitude when you tell them they messed up. Had to call corporate to get a refund since this location is obviously incompetent. Missing items. 0/10 stars.
- ACAP CrydraNov 14, 20251.0Cartoonist level wrongdoing. I received a burger with a bite already taken out of it?? Point order too so they won't refund it. Called into the manager for resolution and they hardly breathed out an "I'm sorry." I'd be concerned with it happening to more customers. How many more customers are boldly shorted a nugget, a few fries, or even the sterile validity of a sandwich out here!? While they offered to remake the burger if I came back asap that's just more time and money lost by me to amend a frankly ridiculous circumstance. Also feed your workers lest the go on strike.
- JCJessica CarterNov 8, 20251.0If they don’t have me waiting too long for my order they’re getting it wrong and so many staff members are rude. Tonight marked the last time I’m ever going here as they hit all 3 marks- waited as 5 cars behind me get their meals (I ordered a mcchicken and a mcchicken meal deal nothing special), the person at the 2nd window and the one who brought the food were rude and the order was wrong.
- DDdziendobry1Nov 6, 20251.0Very slow no matter what time of day. Staff is useless if the computer doesn't do everything for them. Took em almost 20 min to figure out 2 sausage muffins, one hash brown, and two coffees. Wasn't even busy.
- JDJennifer DubrulleOct 30, 20251.0I rarely eat fast food, but wanted to get my daughter a “Boo bucket”. The food tasted like it had been sitting around for a week. French fries were stale and cold. Hamburger was not good at all, did not even taste like meat. HORRIBLE.
Frequently Asked Questions About McDonald's
What are the regular in-store opening hours for McDonald's at 18201 Mack Avenue, Detroit?
McDonald's at 18201 Mack Avenue is open daily from 7:00 AM to 11:00 PM.
When does the drive-through service operate at this McDonald's location?
The drive-through is available every day from 5:00 AM until 1:00 AM the next day.
Can I place an order online or through an app for this McDonald's?
Yes, you can order online via their delivery URL or use the McDonald's App available on both Apple and Android platforms.
What types of payment does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any special services or amenities?
Yes, services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where is McDonald's located in Detroit?
This McDonald's is located at 18201 Mack Avenue, Detroit, MI 48224, USA.
What dining categories and types of food does this McDonald's offer?
They serve fast food including breakfast items, coffee, burgers, sandwiches, frozen yogurt, and ice cream.
Are there any real estate agencies near McDonald's at 18201 Mack Avenue?
Yes, nearby real estate agencies include Dean Sine - Realtor, Mark Orr, Kim Valice, Julie Ahee, Charlene Williams, Charles Gates (Sine and Monaghan), Patty Vasilos, Sine & Monaghan Realtors, Carli Lovell, Chelsea Michon Realtor, Miles Knight Real Estate Services, and Shana Sine Cameron.
What nearby fitness or recreational facilities are close to this McDonald's?
Detroit Thrive Training Systems (gym and sports venue), GPCR Ice Arena, East Side Foundation Hockey Arena, and Bulldogs Hockey sports club are nearby for fitness and recreation.
Which nearby businesses could be useful for customers visiting this McDonald's?
Nearby useful businesses include Flagstar Bank for banking needs, Ed Lazar - State Farm Insurance for insurance services, and PurseNality on Mack for clothing and fashion accessories.