Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about stale items, cold food, and incorrect orders.
Management Problems
Customers expressed concerns about poor management and staff training, leading to a chaotic and unsatisfactory dining experience.
Inconsistent Hours
Several reviews noted that the location frequently closed early or did not adhere to posted hours.
Positive Experiences
Despite the negative feedback, some customers mentioned quick service and fresh food during certain visits.
KS
Khouloud Saad
5 days ago
1.0
They treat customers like animals. They gave me fish that smelled terrible.
MW
Makayla Wallace
6 days ago
1.0
Came here today ordered my food firstly the guy who’s taking orders always rush you and he still gets it wrong. And I was over charged the Hispanic manager is short tempered and threw my recipe away without asking if I wanted it since we’re talking about a total dispute
BB
Beyza
Dec 26, 2025
1.0
I usually don’t have issues with this location but I hope the morning crew gets it together ASAP! This location consistently doesn’t open on time. Currently 7:15am and they are not taking orders outside of DoorDash and mobile orders, turning away any drive up customers. The website claims they are open at 5am, but it’s not open until after 7am, more so 7:30am. What a shame to be on Mack Ave and not operating at their own hours. Even worse if you already have the code ready and have to wait 15 minutes to reset the app code and they are still not open.
LG
Linda Gardner
Dec 21, 2025
1.0
The double burger meal was not good the meat was dried out and the cheese was old friends was hot and the pot was flat and then I guess I cooked hard.
KS
Kaylah Simmons
Dec 13, 2025
1.0
I went mcdonalds Thursday night and purchased a holiday pie and they give me a pie from 9 am. At 11 pm at night. I get to the resturant to request a replacement withOn Thursday night, I visited McDonald's and purchased a holiday pie, which I later discovered was prepared at 9 AM, despite my purchase being made at 11 PM. Upon returning to the restaurant with my receipt to request a replacement, the manager informed me that the boxed pie was required. I then ordered a new pie, which also appeared to be stale. The manager subsequently expressed frustration regarding preparing a fresh pie, leading to an 18-minute wait. Following this, she instructed an employee to box an unfinished pie, which was then presented to me in an unsatisfactory manner at the drive-thru window. My experience with this manager was exceptionally challenging. Consequently, I will no longer be patronizing this establishment. a receipt and the manager says I need the boxed pie. I ordered a new pie and that pie was also old and then she became frustrated with baking a fresh pie and so I waited 18 minutes and then she rushed one of her employees to box the pie which was undone and forced it in my face when I drove back around the drive thru window. This manager is very difficult to deal with. I wont be purchasing meals from here ever.
What are the regular in-store opening hours for McDonald's at 18201 Mack Avenue, Detroit?
McDonald's at 18201 Mack Avenue is open daily from 7:00 AM to 11:00 PM.
When does the drive-through service operate at this McDonald's location?
The drive-through is available every day from 5:00 AM until 1:00 AM the next day.
Can I place an order online or through an app for this McDonald's?
Yes, you can order online via their delivery URL or use the McDonald's App available on both Apple and Android platforms.
What types of payment does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any special services or amenities?
Yes, services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where is McDonald's located in Detroit?
This McDonald's is located at 18201 Mack Avenue, Detroit, MI 48224, USA.
What dining categories and types of food does this McDonald's offer?
They serve fast food including breakfast items, coffee, burgers, sandwiches, frozen yogurt, and ice cream.
Are there any real estate agencies near McDonald's at 18201 Mack Avenue?
Yes, nearby real estate agencies include Dean Sine - Realtor, Mark Orr, Kim Valice, Julie Ahee, Charlene Williams, Charles Gates (Sine and Monaghan), Patty Vasilos, Sine & Monaghan Realtors, Carli Lovell, Chelsea Michon Realtor, Miles Knight Real Estate Services, and Shana Sine Cameron.
What nearby fitness or recreational facilities are close to this McDonald's?
Detroit Thrive Training Systems (gym and sports venue), GPCR Ice Arena, East Side Foundation Hockey Arena, and Bulldogs Hockey sports club are nearby for fitness and recreation.
Which nearby businesses could be useful for customers visiting this McDonald's?
Nearby useful businesses include Flagstar Bank for banking needs, Ed Lazar - State Farm Insurance for insurance services, and PurseNality on Mack for clothing and fashion accessories.