McDonald's

2.8
2506 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18201 Mack Avenue, Detroit, MI
48224, United States

Hours

Reviews

2.8
2,506 reviews
5 stars
597
4 stars
360
3 stars
360
2 stars
263
1 star
926

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about stale items, cold food, and incorrect orders.

Management Problems

Customers expressed concerns about poor management and staff training, leading to a chaotic and unsatisfactory dining experience.

Inconsistent Hours

Several reviews noted that the location frequently closed early or did not adhere to posted hours.

Positive Experiences

Despite the negative feedback, some customers mentioned quick service and fresh food during certain visits.
  • KS
    Khouloud Saad
    5 days ago
    1.0
    They treat customers like animals. They gave me fish that smelled terrible.
  • MW
    Makayla Wallace
    6 days ago
    1.0
    Came here today ordered my food firstly the guy who’s taking orders always rush you and he still gets it wrong. And I was over charged the Hispanic manager is short tempered and threw my recipe away without asking if I wanted it since we’re talking about a total dispute
  • BB
    Beyza
    Dec 26, 2025
    1.0
    I usually don’t have issues with this location but I hope the morning crew gets it together ASAP! This location consistently doesn’t open on time. Currently 7:15am and they are not taking orders outside of DoorDash and mobile orders, turning away any drive up customers. The website claims they are open at 5am, but it’s not open until after 7am, more so 7:30am. What a shame to be on Mack Ave and not operating at their own hours. Even worse if you already have the code ready and have to wait 15 minutes to reset the app code and they are still not open.
  • LG
    Linda Gardner
    Dec 21, 2025
    1.0
    The double burger meal was not good the meat was dried out and the cheese was old friends was hot and the pot was flat and then I guess I cooked hard.
  • KS
    Kaylah Simmons
    Dec 13, 2025
    1.0
    I went mcdonalds Thursday night and purchased a holiday pie and they give me a pie from 9 am. At 11 pm at night. I get to the resturant to request a replacement withOn Thursday night, I visited McDonald's and purchased a holiday pie, which I later discovered was prepared at 9 AM, despite my purchase being made at 11 PM. Upon returning to the restaurant with my receipt to request a replacement, the manager informed me that the boxed pie was required. I then ordered a new pie, which also appeared to be stale. The manager subsequently expressed frustration regarding preparing a fresh pie, leading to an 18-minute wait. Following this, she instructed an employee to box an unfinished pie, which was then presented to me in an unsatisfactory manner at the drive-thru window. My experience with this manager was exceptionally challenging. Consequently, I will no longer be patronizing this establishment. a receipt and the manager says I need the boxed pie. I ordered a new pie and that pie was also old and then she became frustrated with baking a fresh pie and so I waited 18 minutes and then she rushed one of her employees to box the pie which was undone and forced it in my face when I drove back around the drive thru window. This manager is very difficult to deal with. I wont be purchasing meals from here ever.

Frequently Asked Questions About McDonald's

What are the regular in-store opening hours for McDonald's at 18201 Mack Avenue, Detroit?

McDonald's at 18201 Mack Avenue is open daily from 7:00 AM to 11:00 PM.

When does the drive-through service operate at this McDonald's location?

The drive-through is available every day from 5:00 AM until 1:00 AM the next day.