Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,567 reviews
5 stars
503
4 stars
247
3 stars
288
2 stars
167
1 star
362
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly staff, many reported rude and unhelpful service.
Order Accuracy
Numerous complaints about incorrect orders and missing items were noted, indicating a significant issue with order accuracy.
Food Quality
Many reviews mentioned cold or stale food, with several customers expressing dissatisfaction with the freshness and quality of their meals.
Cleanliness
Several customers reported unsanitary conditions, including dirty facilities and poor maintenance of the dining area.
Operational Issues
Customers frequently mentioned long wait times and inconsistent hours of operation, with some stating the location was not open when expected.
- KRKeirh Reasonover4 days ago4.0Pleasant atmosphere, courteous service
- MWMarilyn WilliamsNov 7, 20255.0The inside has seating and the caveat is it's a combination gas station and fast food restaurant both inside one location. How cool and convicts is that.
- SBSonia BrownNov 3, 20253.0Food was warm. Decent wait and cashier tried her best to keep up. Employees the usual young loud crowd and the place is dirty.
- AKAnthony KurdunowiczNov 1, 20251.0Went for breakfast. This place was disorganized supper packed. Our order was wrong.
- EJEm JOct 30, 20254.0Ordered 2 McFlurries — one snack size w/ Oreos + M&Ms, and one regular size w/ just Oreo. When I pulled up to the window, they handed me 2 snack sized mcflurries (the new snack size cups are very disappointing btw🙄). No big deal, the receipt said they charged me for 2 snack sizes, but then we realized neither one had M&Ms. Went back through the drive-thru and the manager was super nice — apologized and handed me a little cup packed with M&Ms and Oreos. Appreciate the good customer service, even with the mix-up! 👏🍦
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's located at 18137 Joy Rd, Detroit, MI?
McDonald's at 18137 Joy Rd in Detroit, MI is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, this McDonald's offers delivery services 24/7, including same-day and no-contact delivery options.
Can I order McDonald's food through a mobile app?
Yes, you can order through the McDonald's App available on both iOS and Android platforms.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's has a drive-thru that operates 24/7.
What payment options are accepted at McDonald's on Joy Rd?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are provided at the McDonald's on Joy Rd?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Are there nearby gas stations close to McDonald's at 18137 Joy Rd?
Yes, nearby gas stations include Quit mart, Tuck and Sons, bp, Shell, and Joy and Southfield convenience stores.
What other fast food options are near this McDonald's location?
Nearby fast food options include another McDonald's, KFC, and Subway restaurants.
Where can I find an ATM near this McDonald's?
GetCoins and Cash2Bitcoin offer ATM and Bitcoin ATM services near this McDonald's.
Are there any beauty and spa services near McDonald's on Joy Rd?
Yes, Glam City Detroit, Royal Hair Co., and Luxe Beauty Bar Detroit are nearby for beauty and spa services.