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McDonald's

3.3
(1354 reviews)

Business Details

19840 Van Dyke, Detroit, MI
48234, United States
(313) 305-4573
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19840 Van Dyke, Detroit, MI
48234, United States

Hours

Reviews

3.3
1,354 reviews
5 stars
446
4 stars
238
3 stars
247
2 stars
135
1 star
288

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rudeness, inattentiveness, and long wait times.

Food Quality

Customers reported inconsistent food quality, with issues such as stale bread, cold fries, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and improper food handling.

Operational Issues

Customers frequently noted problems with order fulfillment, including missing items and unavailability of menu items.

Staff Attitude

Many reviews indicated that staff members were unprofessional and disrespectful, contributing to a negative dining experience.
  • AP
    Andre Pope
    Sep 25, 2021
    3.0
    I ordered a 2-6 which was Big Mac and 10 nuggets with a L-fry. The food was lukewarm and the fries didn't come straight out the grease. I worked at McDonald's before it never took me 20 minutes to make anyone's meals. I always feel like these restaurant lack good management.
  • SS
    Sunshine S
    May 11, 2021
    1.0
    I visited them four days ago. I ordered a steak and cheese bagel and 2 fiesta burritos. I can't eat pork. When I got home I noticed they gave me a sausage and cheese bagel. I gave it away, because from last complaints to managers they always condone their employees bad behavior and mess ups. I have even reached out to corporate and they don't do nothing but direct me back to the location. So I didn't even call corporate. What's so sad I live up the street from this location and I make it a point to travel so I don't have to go to this location. The staff is so rude there.
  • AW
    Antionette Woods
    Nov 4, 2018
    1.0
    Slow service and employee have attitude problems. And messed my order up. Served my hard cold fries
  • KR
    Kerrie Roe
    May 6, 2018
    1.0
    The soda was flat, the fries were soggy, old AND burnt.... how does that even happen???? and the burger.... well it was still bloody. seriously seared on the edges and RAW in the middle. Disgusting. I get it if you're short staffed but damn, you didn't have Anyone trained to cook? A whole $9 for a raw dinner... Guess they also train the employees to say the machines are broken if they order ice cream or frappes especially if its within an hour of closing. They say it's broken, then later say its shut down because they are closing. It's been 8 months, guess I remember why I stopped going there. They won't answer the phone either. 1 star because 0 isn't an option.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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