McDonald's

3.2
1509 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1321 W 8 Mile Rd, Detroit, MI
48220, United States

Hours

Reviews

3.2
1,509 reviews
5 stars
446
4 stars
268
3 stars
252
2 stars
157
1 star
386

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Feedback on food quality was mixed; some customers received hot and fresh food, while others complained about cold or improperly prepared items.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and a foul smell.

Management Issues

Customers expressed concerns about unprofessional management and staff behavior, indicating a lack of proper training and oversight.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive experiences at this location.
  • VB
    Vonta B
    Jan 6, 2026
    1.0
    Stop making the DoorDash order ahead of time make everything when they get there it'll help w those complaints. I live across the street and food was still cold don't make sense.
  • ED
    EM Dot
    Jan 2, 2026
    1.0
    They have all the outlets at the tables shut off I'm guessing to deter ppl from hanging out but cmon what part of the game is that? McDonald's has to do better.
  • JB
    Jaielle Butler
    Dec 23, 2025
    1.0
    Horrible service. The workers shut down the restaurant to just chat in the front lobby where customers were able to see. It’s kinda sad once I asked how long they “wouldn’t be taking orders “ as the young lady said she just said I’m not sure. I understand it’s the day before Christmas Eve but if they weren’t going to do work or even shut down the lobby they should find employment they actually want to do. I saw 4 cars leave due to the lack of professionalism. Please reevaluate the customer service and find people who are capable to perform the duties of a job they applied for. I saw a patron get served shortly after telling me they won’t be taking orders where she said she was told they are only expecting mobile orders or DoorDash, which I was not informed at all and would’ve but known had it not been for the kind customer. I was hopping the interaction would lead me to change my review but it just only raised a question as to why I was told one thing and another customer something else. Update: McDonalds replied with a “link” I was unable to access to try and I guess rectify the terrible service and then removed the reply. I don’t know why the comment disappeared but anyways all McDonalds offer the same food but what you like about your local McDonald is the convenience of location and kind staff the only positive here is location. But if ya need a bite there are multiple restaurants in the plaza that would be a much better option. The last thing people should be doing in this economy is paying for rude service.
  • JA
    Jessica Annarino
    Dec 7, 2025
    2.0
    Ordered online, it asked me if I wanted counter or drive through, I chose counter. Go in - they refused to serve me and another mobile order and told us to go through drive through - which was long. The sandwich Ordered was cold by thr time I got it - i Ordered a coke and they gave me dr. Pepper...... never ordering from here again.
  • MT
    Marcus Triola
    Dec 5, 2025
    1.0
    Slow service. Took 2 people in the other drive thru before me. Get up to the window and all of a sudden the coffee machine is broken

Frequently Asked Questions About McDonald's

What are the regular hours of operation for this McDonald's location?

This McDonald's in Detroit, MI is open daily from 7:00 AM to 11:00 PM.

During what hours is delivery available at this McDonald's?

Delivery service is available every day from 7:00 AM to 8:00 PM.