McDonald's

3.1
2037 reviews
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Business Details

14271 Gratiot Ave, Detroit, MI
48205, United States
(313) 521-4212
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14271 Gratiot Ave, Detroit, MI
48205, United States

Hours

Reviews

3.1
2,037 reviews
5 stars
582
4 stars
323
3 stars
362
2 stars
211
1 star
559

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, stale, or improperly prepared food, with several mentioning issues like missing items and poor taste.

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with complaints about attitudes, long wait times, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and a lack of accessible restrooms.

Service Speed

Customers frequently mentioned slow service, particularly during busy hours, with long waits for both drive-thru and in-store orders.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food on occasion, indicating that experiences can vary.
  • JP
    Joe Parker
    Nov 4, 2025
    2.0
    There was poor customer service
  • KO
    kim orr
    Nov 3, 2025
    2.0
    7mile Gratiot nasty nasty food made me sick
  • SH
    SONIC HEDGE
    Oct 26, 2025
    1.0
    FOOD WAS GARBAGE DRINKS TASTED LIKE IT'S BEEN SITTING IN THE GARAGE IN A CAN FOR 20 YEARS STALE SYRUP WHICH MEANS THE MACHINES NEVER GET CLEANED OUT ALSO GETTING ONLY 80% HAVE MY BEEF PATTY AND FRIES LIKE THEY'VE BEEN SITTING UNDER A HEATING LAMP FOR 4 DAYS AND REFRIED AND STILL SERVED COLD ALSO THANK YOU FOR VAPING AROUND MY DRINK WITH NO LID AND MY FOOD I APPRECIATE THE EXTRA FLAVORS
  • NN
    Nigga Nate
    Oct 18, 2025
    1.0
    Food was cold, they were out of salt, rude and just had terrible attitude except the guy wiping tables he was good ppl tho. Overall worst McDonald's experience I've ever had, I'd give negative stars if I could. Get all new staff except the table wiping guy
  • NC
    Niya Crump
    Oct 16, 2025
    1.0
    Why are we still normalizing giving out bad service and bad food. I ordered from this store using uber eats and I received my food cold and wet because the either overfilled the drink or was throwing the bag around so my food was wet. I didn’t even get my other drink they left it out the bag and didn’t say anything. My fries was cold and old. My bag was dripping and ripped from being soaking wet. Horrible service and experience
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Frequently Asked Questions About McDonald's

What are the operating hours for the McDonald's at 14271 Gratiot Ave, Detroit?

This McDonald's location operates 24 hours a day, 7 days a week, including the drive-through service.

Does this McDonald's offer drive-through service?

Yes, there is a drive-through available and it operates 24/7.