Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,969 reviews
5 stars
547
4 stars
278
3 stars
354
2 stars
206
1 star
584
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Food Quality
Feedback on food quality was mixed; while some found the food hot and fresh, others complained about cold, stale, or incorrect orders.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor handling of complaints.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty restrooms and overall store conditions.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, and problems with mobile app orders.
- CWCheryl WilliamsNov 11, 20253.0Slow and poor service. The young who helped us I believe he couldn't read. Have him my order three times. When the food was finally ready he just put it on the counter..so I guess it was my order? Just poor service. The manger screaming in the back about someone coming to work smelling like marijuana. Seems like everyone was sleep walking.
- LLLafrance LewisNov 8, 20251.0Waited in the Drive-Thru for 6 minutes for a coffee. First they came to the window and said they didn't have coffee what else would I like, let me get a caramel frappe. Then he came back to the window and said we do have coffee. Well let me get the coffee because that's what I ordered one coffee two creams four sugars and a shot of caramel. I get the coffee he has no caramel in i, so he gives me a cup with just caramel in it. Y'all can take all this back give me my money back. Something so simple
- JDJohn DarlingOct 29, 20251.0Everyone way too focused on drive-through only don’t come inside. You will wait 15 minutes for food.
- DSDSE pop stackOct 17, 20251.0Sucks bad take all day get your food
- LKLashi KirkOct 15, 20255.0Food was hot and fresh. Service was quick and efficient. The drive thru staff was nice and friendly. I do recommend this location.
Frequently Asked Questions About McDonald's
What are the regular in-store hours for McDonald's at 10400 Gratiot Avenue, Detroit?
The McDonald's at 10400 Gratiot Avenue is open daily from 7:00 AM to 8:00 PM.
What are the drive-through hours for this McDonald's location?
The drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 2:00 AM on Friday and Saturday.
Does this McDonald's location offer delivery and pickup options?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food via a mobile app for this location?
Yes, you can order by using the McDonald's App available on both iOS and Android platforms.
Does this McDonald's have a drive-thru service?
Yes, this location features a drive-thru for convenient ordering and pickup.
Are there nearby coffee shops where I can visit before or after dining at McDonald's?
Yes, nearby coffee shops include Tim Hortons at 10400 Gratiot Avenue, providing another option for coffee and snacks.
What nearby automotive services are available around the McDonald's on Gratiot Avenue?
Nearby automotive services include Airport Express Lube and Service, Csrentalcars car rental, Joey's Towing & Recovery, and Embers Ballscrew Repair.
Are there nearby tax assistance offices near McDonald's at 10400 Gratiot Avenue?
Yes, Liberty Tax and H&R Block are nearby, offering tax services for your convenience.
Where can I find postal services close to this McDonald's?
Nearby postal services include USPS and Post Office-Harper, both within close proximity to the McDonald's location.