McDonald's

3.0
1980 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10400 Gratiot Avenue, Detroit, MI
48218, United States

Hours

Reviews

3.0
1,980 reviews
5 stars
549
4 stars
280
3 stars
356
2 stars
206
1 star
589

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, frequent order mistakes, and rude staff interactions.

Food Quality

There were numerous complaints about cold, hard, or improperly prepared food, with some customers experiencing food safety concerns.

Customer Experience

While some customers praised friendly staff and good service, many others expressed frustration with long wait times and poor management.

Cleanliness

Several reviews mentioned cleanliness issues, including unsanitary conditions in the bathroom and overall store cleanliness.
  • KC
    Kerry Cole
    Jan 5, 2026
    1.0
    Worst customer service ever I don’t even see how this place is even open
  • JM
    johnathan miller
    Dec 20, 2025
    5.0
    I ordered 2 daily doubles and mc chickens with a chip alloy frappe they didn’t have the frappe after I already paid for the order so they gave me my full refund of $16 and allowed me to keep the food
  • SM
    Stephen McCray
    Dec 15, 2025
    1.0
    The buns were hard and dry. The fries had tons of st on them making them completely un-eatable. They said it was short staffed and the inside was closed.
  • MP
    Maliek Phillips
    Dec 6, 2025
    1.0
    I placed a mobile order 15 minutes ahead of time. There was no line but they were still working on my food. When I finally got my order it was wrong. Please restaff or shut the whole restaurant down. There’s always Ana issue at this location.
  • YC
    Yolanda Cabell
    Nov 25, 2025
    1.0
    So I arrived to a empty mcdonald's in the drive through line at two pm today. I was greeted , it was friendly and then I pulled up and it continued to be friendly and nice. However, in the same empty line, I was asked to move up to the polls so that their numbers could stop.Because that's the only reason why they call you to go up to the pole. And that's fine so I pulled up, when the gentleman with a Afro that had no hair net came out.He did not bring me my drink.I let him know he shrugged his shoulders and went back in. Five minutes later , i'm still sitting at the pole waiting on my drink. Now I have a newborn in the car so I am unable to get out. So at this point I bagged back up. I explained to the young lady at the window.What happened, at then point to the young men in question. She then proceeds to tell me , sorry about that, and then she gives me a water that is orange or red and then explains that someone before me must have gotten fruit punch. So of course , the water is going to taste like fruit , punch and water , a nasty combination, and again , against all stay in department guidelines. They have training on such things as far as the health department.But please let me know what you drink.This picture will be attached. My first and last time coming to this mcdonald's F+ it is diabolical to me how you can have these children working and no one is wearing a hair net.S no one is using gloves.No one has any kind of home training except for the person who took the order. And the\nManager was sitting right there.I'm gonna need you to get this together , ma'am!! But they are not trained on certain health standards or even courtesy!!

Frequently Asked Questions About McDonald's

What are the regular in-store hours for McDonald's at 10400 Gratiot Avenue, Detroit?

The McDonald's at 10400 Gratiot Avenue is open daily from 7:00 AM to 8:00 PM.

What are the drive-through hours for this McDonald's location?

The drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 2:00 AM on Friday and Saturday.