Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
3,613 reviews
5 stars
1,160
4 stars
667
3 stars
657
2 stars
318
1 star
811
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including slow response times, rude staff, and mistakes with orders.
Food Quality
Many reviews highlighted issues with food quality, such as cold or undercooked items, and complaints about stale or unsatisfactory meals.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant and bathrooms, with reports of trash and unclean facilities.
Management Issues
Several reviews pointed to ineffective management, with complaints about staff training and leadership, particularly regarding the evening shift.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that experiences can vary.
- SJSuzy Jimenez3 days ago1.0Ordered through the app. There were 2 cars in front of me. After waiting 10 mins I knocked on the cashiers window and asked why the slow service. Both cars in front of me were parked. I mentioned the car in front should park off to the side to keep the line moving. Finally got up to the front and was handed my order. It was wrong, cold and the iced coffee was missing. The attendant was flustered, didn't even double check my order then she asked me what my order was. I handed her my receipt. The iced coffee wasn't made, I was missing the cheeseburger and sauce for my nuggets. She asked me to pull off to the side. Minutes later I had to leave I was going to be late to work. Didn't think a quick run to McDonalds would be so frustrating.
- RMryan miller4 days ago1.0This is the worst McDonald’s I think I have ever been to the employees are rude. One of them slammed the door in my face. I never ended up getting my food. I ended up just leaving. and then when I tried to call to complain, it just rings and rings and rings and you can’t get your money back or anything so I would suggest never going to this McDonald’s.
- JJJackNov 17, 20252.0This has to be the slowest McDonald's in the chain. They do everything from the front windows. Expect long waits in the drive thru. Check your entire order carefully, they're not very good at getting that straight either.
- MCMo CollierNov 8, 20252.0Ordered thru the app. A steak egg and chz bagel meal and a bacon egg and chz McGriddle meal both with caramel macchiatos (the whole point for going). We r at the 2nd window waiting for food when we r told they dont have macchiatos and we r offered frappes…. It’s winter in Michigan but fine. My McGriddle ended up being sausage and the bagel was burnt beyond edible. Womp womp. They were packed tho
- DDDeannaOct 30, 20251.0The morning crew shift never disappoints. That evening shift with Ms Pat as the manager is sad. Ms Pat lacks the skills to be a manager. She needs to be told what to do. She’s ok with putting out cold food and will give you more old cold food. There’s a guy with tattoos drawn all over his face with the worse customer service. Says he’s not going to do his job right because Ms Pat isn’t doing hers. What kind of leader is she. The owners need to let her go. There are plenty of people who work there that are more qualified to lead and manage.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 1000 Mack Ave, Detroit?
McDonald's at 1000 Mack Ave is open 24 hours from Monday through Saturday, and from 6:00 AM to 11:59 PM on Sunday.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's offers drive-thru service 24 hours a day, seven days a week.
What delivery services are available at this McDonald's?
This location provides delivery services including curbside pickup, same-day delivery, and no-contact delivery.
How can I order McDonald's for delivery or pickup online?
You can order McDonald's online through their official delivery URL or via the McDonald's App available on iOS and Android.
What payment options are accepted at this McDonald's?
Payments accepted include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is WiFi available at this McDonald's?
Yes, WiFi is available for customers at this McDonald's location.
Where is this McDonald's located?
This McDonald's is located at 1000 Mack Ave, Detroit, MI 48207, USA.
Are there any churches near McDonald's at 1000 Mack Ave?
Yes, Sacred Heart Catholic Church and Sacred Heart Roman Catholic Church are nearby, which could be convenient if attending services before or after your meal.
Can I find gas stations close to this McDonald's for refueling?
Yes, nearby gas stations include Exxon, Shell, and Mack & I 75 Shell, making it easy to refuel your vehicle around your visit to McDonald's.
What other dining options are near this McDonald's?
Nearby dining options include Detroit Burger Brawl, Burger Battle, Milano Bakery and Cafe, Frank's Deli & Grill, and La Magenta Cafe, giving you variety in your food choices in the area.