Five Guys

4.2
1443 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 508 Monroe Street in Detroit is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
508 Monroe Street, Detroit, MI
48226, United States

Hours

Reviews

4.2
1,443 reviews
5 stars
832
4 stars
335
3 stars
139
2 stars
55
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and welcoming, while others reported rude behavior and unprofessionalism.

Food Quality

Generally positive feedback on the quality and taste of the burgers and fries, with many customers calling them the best in town.

Cleanliness

Most customers noted that the restaurant was clean, although some mentioned issues with bathroom access and cleanliness.

Pricing

Many customers found the prices to be high for the food offered, with some expressing dissatisfaction over perceived value.

Operational Issues

Several complaints about inconsistent service hours and issues with order fulfillment, including being turned away before closing time.
  • ED
    Eric Divito
    4 days ago
    4.0
    Could use a little more help
  • EH
    Emma Hawkins
    Nov 2, 2025
    5.0
    Absolutely loved it
  • AH
    Angela Hendricks
    Oct 27, 2025
    5.0
    Latasha J provided outstanding service — she was very polite, well-spoken, and made me feel welcome. The store was also very clean and well-kept. Overall, a great experience!
  • YH
    Yvonne Hunter-Ross
    Oct 12, 2025
    5.0
    I have not been to Five Guys Greektown in about 3 months and as soon as I walked in I was greeted with great customer service. They were pleasant and the restaurant was very clean. The food was delicious and well prepared. Being someone who has managed / worked in the food industry for many of years I would like to say JOB WELL DONE!!!!!
  • FK
    Felicity K
    Oct 11, 2025
    1.0
    I had an extremely disappointing and discriminatory experience at this location. When I entered with my trained service dog, a male employee came from behind the counter and immediately told me to leave because “people here have dog allergies.” I calmly explained that my dog is a federally protected service animal under the ADA, but he said he “didn’t care” and that “no dogs are allowed.” Two security guards then came toward me aggressively. I clearly told them not to touch me, yet they continued closing in as if they were going to forcibly remove me. I’m a 5’2”, 120-pound woman, and I felt completely unsafe and intimidated by how they handled the situation. I was never loud or disruptive — I simply wanted to get their names so I could report the incident. Their behavior was unprofessional and unacceptable. Service animals are protected by law, and no one should be treated this way for exercising their rights. I sincerely hope corporate takes this seriously and retrains the staff and security on ADA compliance and basic professionalism.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.