Numerous customers reported poor service, including inattentive staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or incorrectly prepared food, with some customers expressing disappointment in the overall quality.
Gratuity Concerns
Several customers were frustrated with the automatic gratuity added to their bills, feeling it negatively impacted service.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed the food when it was prepared correctly.
JM
Junk Man
Jan 4, 2026
1.0
Worst wings I've ever had. Tasted like they've been sitting at the bottom of a deep freezer for 6 months. Tasted like freezer burn or something. My wife went to pick up her order, and stood at the take out counter for 10 minutes and not a single server or anyone asked if she needed help. The person that fills out the take out orders was sitting at a table at the back, doing nothing. He also looked like a customer, so no one would know he was working the counter. Typical BIG KORP restaurant. I bet they are always understaffed, and who does show up is probably way under paid so no one cares. I guess we won't be back. Hard to find a good wings place opened on Sundays. My favorite buff wings are at Tommy's Bar and Grill if anyone is looking. They do a dry rub with the tossed buffalo sauce. Really good.
FF
Frankie F
Jan 4, 2026
5.0
My first time visiting this location and the staff made it such a great experience. TARA is the best! She’s so attentive. I never once ran out of water, our orders were perfect and when my kiddo spilled water she was there at the table to clean it before any of us could even react! 10/10
MH
Marie Haynes
Jan 1, 2026
1.0
If placing an online order and you request all flats you can look to be disappointed they don't do all flats and they don't specify it not even when picking up your order to see if you still want the order or maybe you want something different I didn't notice until I made it home and called then I was told oh we don't do all flats so then update your online menu seems that would be the right thing to do
JB
Jack Byrnes
Dec 30, 2025
2.0
The service was absolutely awful. We don’t know if our server intentionally ignored us, or if she was truly that bad of a server and doesn’t know any better. She did not act like we were customers and didn’t attend to us really at all. Every server in the restaurant from what we could see was the same. All around bad service. Will not be coming back.
LL
LaNeisha
Dec 27, 2025
1.0
Waitress has EarPods in the whole time. Another lady had headphones on. My food was wrong on all levels. People was served before us. Came in at 8:15pm got served after 9:15pm. Not good. Customer service sucks.
Manager was not helpful. Talking about, he took a discount off. $20? Are you out your mind.
8 people, Three meals was wrong. SMH
Service Was trash.
Manager John H. Not so helpful. Do BETTER!!!
🙄👎🏾
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Detroit serve?
Buffalo Wild Wings in Detroit serves award-winning Buffalo, New York-style wings with your choice of 26 sauces and seasonings.
Where is Buffalo Wild Wings located in Detroit?
Buffalo Wild Wings is located at 1218 Randolph Street, Detroit, MI 48226, US.
What are the operating hours of Buffalo Wild Wings in Detroit?
Buffalo Wild Wings is open Monday to Wednesday from 11:00 AM to 11:00 PM, Thursday to Saturday from 11:00 AM to 11:59 PM, and Sunday from 11:00 AM to 11:00 PM.
Can I find Buffalo Wild Wings online?
Yes, you can visit Buffalo Wild Wings' Detroit location online at https://www.buffalowildwings.com/locations/us/mi/detroit/1218-randolph-street/sports-bar-970/.
What kind of establishment is Buffalo Wild Wings in Detroit?
Buffalo Wild Wings is a chicken wings restaurant, sports bar, takeout restaurant, and general restaurant.
How can I contact Buffalo Wild Wings in Detroit by phone?
You can contact Buffalo Wild Wings in Detroit at +1 313-961-9453.
Are there other dining options near Buffalo Wild Wings in Detroit?
Yes, nearby dining options include El Guapo Fresh Mexican Grill, Great Lakes Burger & Pizza Bar, Giordano's pizza restaurant, and Paradise Street Eats & Biryani.
What nearby bars and lounges can I visit around Buffalo Wild Wings in Detroit?
Nearby bars and lounges include Delux Lounge, Old School, The Well, The Baltimore, Old Sheleigh Detroit, and Delux Bar and Lounge.
Is there parking available near Buffalo Wild Wings in Detroit?
Yes, parking is available nearby at locations such as Metropolis and other nearby parking facilities.
Are there any nearby services or shops worth visiting when at Buffalo Wild Wings?
Nearby services and shops include U Natural Hair Dreadlock Services and City Slicker Shoes, a menswear and clothing store.