Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Dearborn, MI. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 10403 Ford Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
1,892 reviews
5 stars
795
4 stars
399
3 stars
243
2 stars
115
1 star
340
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior, and long wait times.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues such as incorrect orders, overcooked or undercooked items, and overall poor taste.
Management Issues
Several reviews mentioned unresponsive or dismissive management, contributing to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and highlighted enjoyable food items.
- TKTony KoenigJan 4, 20261.0Why is it every time I go to Sonic, I hit the button and am never even acknowledged? Then when I finally get someone’s attention it takes 20 minutes to wait for an order? I just ended up leaving and went elsewhere.
- MMMarcusNov 30, 20251.0I love sonic but this is the worst sonic I’ve ever been to. They completely ignore your order if you make it in the booth. I had to go inside and ring a bell. Wait about 2 min just to be told me food was already done and had been waiting.
- ARalexa richardsonNov 27, 20251.0Didnt bring it out for carhop, had to go in and wait 20+ mins, got the wrong drink, asked for a new one got the wrong drink again, asked for no cheese on my wrap and got cheese, also forgot the sauce.
- LRLife with RennNov 20, 20251.0If something is unavailable for a DoorDash don’t just send what you think the customer would be “happy with” people who order sonic ice are ordering specifically for SONIC ICE. . But instead i have a manger on the phone laughing at me telling me “it’s not that serious” and “you order ice and that’s what you got ICE” as if I’m supposed to just accept what they sent me . Won’t spend a dime here again and mind you my family and i work a lot so we are ALWAYS and i do mean ALWAYS ordering a bunch of food from sonic as well as the 4RT cups of ice . Won’t be returning . Disgrace if you ask me!
- JKJoe KiselNov 11, 20251.0November 11th 2025 around 9:30pm me, my son and my daughter watched the woman calling herself the manager in a blue/teal looking hoodie deny a man an order he was picking up because he looked through their wide open door and told them he had a pick up. That was after he was in front of us and rung the bell and nobody came. Very unprofessional. Then the middle eastern looking man came out and threatened to call the police because the guy asked them to cancel the order if they wouldn't give it to him. They laughed and joked as he kept ringing the bell and getting ignored. This was very bad customer service and scary to be around when in this day and age we live in bad things happen from stuff like that. Unsafe, poor customer service and lack of responsiveness from management. Will not return and I will make sure friends and family no longer support this unprofessional business. The man kept saying he felt its because he was white. If I could give no stars I would.