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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Dearborn, MI. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 10403 Ford Road for the ultimate SONIC experience!
Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior from management, and long wait times.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues such as incorrect orders, undercooked items, and overall poor taste.
Management Issues
Several reviews pointed to management as a significant problem, with complaints about unhelpful and disrespectful managers contributing to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items, indicating that there are positive experiences to be had.
NK
Nia Kelly
1 day ago
5.0
Ordered 4 small shakes (a small is more like a medium to me) 1 chocolate, 1 strawberry, 2 cookies and cream all with whipped topping and a cherry. Under $28 dollars.
MJ
Monika Jones
Feb 24, 2026
3.0
This Sonic doesn't take gift cards. There are NO signs posted telling customers in the drive through. The owner of this franchise needs to do better. I called the corporate office. Bad business!!
BB
BreezeDaKingpin
Feb 23, 2026
1.0
Ordered a double cheese burger
It was cold and tasted like it was left over for about a hour then reheated it. Last time I’m ever ordering anything from this sonic in Dearborn. I wouldn’t let my worst enemy eat from Sonic.
JD
Jasmine Darby
Feb 22, 2026
1.0
The lady who took my order via drive through sounded like she had an attitude & barely wanted to help. I waited 10 minutes to get my food fresh all for my fish sandwich to have old lettuce in it. The fish even tasted like they over cooked it all because I wanted it fresh. I even ordered chili cheese tater totes for them to be soggy. I’m pregnant & if I get sick from eating this I’ll be suing!
MA
Malek Ahmad
Feb 3, 2026
1.0
Horrible interaction with the older general manager, he came out from the back cussing at me and disrespecting me and my friend. I was shocked i’ve never experienced something like this but the cashier told us “hes always like this” unbelievable.