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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Customer Service
Feedback highlighted a mix of experiences, with some praising friendly staff while others noted rudeness and poor service.
Food Quality
Several reviews mentioned cold or undercooked food, while a few praised the freshness of their meals.
Wait Times
Customers frequently complained about long wait times in both drive-thru and in-store, often exacerbated by understaffing.
Management Issues
There were multiple mentions of poor management practices, including unprofessional behavior and lack of resolution for customer complaints.
MM
Matt
4 days ago
1.0
Awe man. Come on McDonalds. McDelivery had my drink spilled, no drink included, cold nuggets, half assed rolled snack wraps.
PS
Paul Slovik
Nov 5, 2025
5.0
I stopped here in the morning sometimes for breakfast
DS
Deangelo Scott
Nov 2, 2025
4.0
We were in the area with my grand-daughter. We smelled food I look up and saw McDonald's. So we ordered a Happy Meal and I ordered the daily double cheese burger meal we spent around 11 bucks. The food was fresh and hot I forgot to not have no salt on the fries but I turned great.
LL
Latres81
Nov 1, 2025
1.0
Went through the Drive-thru, ordered food along with Frappes. Well I assume they were having issues with the machine. Long story short I waited the 12 minutes for the drinks as I watched the bag with my food sit there. Once I got the food it was not hot. I asked if they can at least give me fresh fries, the young man just walked away from the window. Rude! I would’ve went in but I was already running late.
AG
Ashley Gonzalez
Oct 21, 2025
1.0
The worst McDonalds I’ve ever been to! You’re either going to wait absurdly long for a burger or you’ll get to the window and be told you can’t order because they’re out of everything! What a joke!!