Location.com logo
Brand Certified

McDonald's

3.1
(1743 reviews)

Business Details

14860 Michigan Ave, Dearborn, MI
48126, United States
(313) 582-2614
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14860 Michigan Ave, Dearborn, MI
48126, United States

Hours

Reviews

3.1
1,743 reviews
5 stars
501
4 stars
293
3 stars
280
2 stars
154
1 star
515

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of acknowledgment.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, contributing to a negative dining experience.

Wait Times

Customers frequently complained about long wait times both in the drive-thru and inside the restaurant, often exacerbated by understaffing.

Food Quality

There were multiple complaints regarding the quality of food, including cold and stale items, leading to overall dissatisfaction.
  • MM
    Moses
    Jan 3, 2026
    5.0
    McDonald's has been pretty consistent whenever I stop by. Orders are usually accurate, and the food comes out the way you expect from McDonald’s. The staff keeps things moving, and overall it’s a nice, smooth experience most of the time. The only small downside is that it can be a bit hard to hear at times. Other than that, it’s a solid location that does a good job staying consistent.
  • PB
    Perfectlyunperfect Blah blah blah
    Jan 2, 2026
    1.0
    was just there the lady on the speaker was yelling with a attitude then i ordered extra pickles and there was only 2 pickles
  • AH
    Aj H
    Dec 12, 2025
    1.0
    The worst McDonald’s they got the worst employees they don’t even care about you and they can barley hear you through the mic and the window
  • AA
    Ali (Ali)
    Nov 25, 2025
    2.0
    The two Guys who works the windows are terrible! No acknowledgment whatsoever. You tell them thank you, they ignore you. You tell them you had two orders, they look absolutely baffled! You explain, they're still not understanding. They look at you like you're crazy, smack their lips and go talk about you in the back. Owner, if this behavior doesn't change by next week, I will not return. I'm a daily customer and have no problem going somewhere else that appreciates me. Update one day later... Owner leaves response with no apology whatsoever, just tells me to file a complaint. I will update this review as needed but won't be coming back to this location as owner shows no empathy. Bad Business! Update two days later... I gave them another chance just because I don't want to drive the extra 1 mile to go to the other location, Big Mistake once again. I forgot to mention this before but once again, the fries are not filled all the way, about half even. Notes aren't followed but I'm still charged for extra items like lettuce, cheese. Just very frustrating. You can't blame anybody but the owner. If he cared enough he would have found good management by now or be there himself. This will absolutely be my last time here, my New pick up location is now changed in the app to the other McDonalds. Good luck to you owner, you'll need it after all these terrible reviews you got. One Month later... Dec, 10, 2025, Still no change. Owner doesn't care to make changes, claims to "share details online at a link he provides" and then doesn't do anything about it. Just tells you to complain to corporate. Lost my business, I will drive the extra mile to next location, no problem.
  • JC
    Jackie Cox
    Nov 11, 2025
    1.0
    The customer service was horrible the employee was rude and other customer agreed the manger never corrected her behavior s

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 14860 Michigan Ave, Dearborn?

McDonald's is open for dine-in from 7:00 AM to 11:00 PM every day of the week.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 1:00 AM the next day, providing extended hours for customers.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: