McDonald's

3.1
1895 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14860 Michigan Ave, Dearborn, MI
48126, United States

Hours

Reviews

3.1
1,895 reviews
5 stars
562
4 stars
328
3 stars
302
2 stars
156
1 star
547

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the bathrooms, with complaints about cleanliness in the dining area as well.

Food Quality

Customers frequently mentioned issues with food quality, including cold fries, incorrect orders, and overall dissatisfaction with the food served.

Management Response

Customers expressed frustration with the lack of accountability and responsiveness from management regarding service issues.
  • MM
    Moses
    Jan 3, 2026
    5.0
    McDonald's has been pretty consistent whenever I stop by. Orders are usually accurate, and the food comes out the way you expect from McDonald’s. The staff keeps things moving, and overall it’s a nice, smooth experience most of the time. The only small downside is that it can be a bit hard to hear at times. Other than that, it’s a solid location that does a good job staying consistent.
  • PB
    Perfectlyunperfect Blah blah blah
    Jan 2, 2026
    1.0
    was just there the lady on the speaker was yelling with a attitude then i ordered extra pickles and there was only 2 pickles
  • CF
    Chesherl Fears
    Dec 16, 2025
    5.0
    Because it was very clean there is very respectful that greeted you when you walked into the door and also I had to ask them to do me a little small favor by dropping me some hot fries because I had a long drive and I didn't want them cold by the time I got there they had no problem doing that and I think that was very very polite and also it was clean and everyone that work there was very clean so yes I gave them a five-star if I had more stars to give I would have gave them that also
  • AH
    Aj H
    Dec 12, 2025
    1.0
    The worst McDonald’s they got the worst employees they don’t even care about you and they can barley hear you through the mic and the window
  • AA
    Ali (Ali)
    Nov 25, 2025
    2.0
    The two Guys who works the windows are terrible! No acknowledgment whatsoever. You tell them thank you, they ignore you. You tell them you had two orders, they look absolutely baffled! You explain, they're still not understanding. They look at you like you're crazy, smack their lips and go talk about you in the back. Owner, if this behavior doesn't change by next week, I will not return. I'm a daily customer and have no problem going somewhere else that appreciates me. Update one day later... Owner leaves response with no apology whatsoever, just tells me to file a complaint. I will update this review as needed but won't be coming back to this location as owner shows no empathy. Bad Business! Update two days later... I gave them another chance just because I don't want to drive the extra 1 mile to go to the other location, Big Mistake once again. I forgot to mention this before but once again, the fries are not filled all the way, about half even. Notes aren't followed but I'm still charged for extra items like lettuce, cheese. Just very frustrating. You can't blame anybody but the owner. If he cared enough he would have found good management by now or be there himself. This will absolutely be my last time here, my New pick up location is now changed in the app to the other McDonalds. Good luck to you owner, you'll need it after all these terrible reviews you got. One Month later... Dec, 10, 2025, Still no change. Owner doesn't care to make changes, claims to "share details online at a link he provides" and then doesn't do anything about it. Just tells you to complain to corporate. Lost my business, I will drive the extra mile to next location, no problem.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 14860 Michigan Ave, Dearborn?

McDonald's is open for dine-in from 7:00 AM to 11:00 PM every day of the week.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 1:00 AM the next day, providing extended hours for customers.