Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of acknowledgment.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms, contributing to a negative dining experience.
Wait Times
Customers frequently complained about long wait times both in the drive-thru and inside the restaurant, often exacerbated by understaffing.
Food Quality
There were multiple complaints regarding the quality of food, including cold and stale items, leading to overall dissatisfaction.
MM
Moses
Jan 3, 2026
5.0
McDonald's has been pretty consistent whenever I stop by. Orders are usually accurate, and the food comes out the way you expect from McDonald’s. The staff keeps things moving, and overall it’s a nice, smooth experience most of the time. The only small downside is that it can be a bit hard to hear at times. Other than that, it’s a solid location that does a good job staying consistent.
PB
Perfectlyunperfect Blah blah blah
Jan 2, 2026
1.0
was just there the lady on the speaker was yelling with a attitude then i ordered extra pickles and there was only 2 pickles
AH
Aj H
Dec 12, 2025
1.0
The worst McDonald’s they got the worst employees they don’t even care about you and they can barley hear you through the mic and the window
AA
Ali (Ali)
Nov 25, 2025
2.0
The two Guys who works the windows are terrible!
No acknowledgment whatsoever. You tell them thank you, they ignore you. You tell them you had two orders, they look absolutely baffled! You explain, they're still not understanding.
They look at you like you're crazy, smack their lips and go talk about you in the back.
Owner, if this behavior doesn't change by next week, I will not return.
I'm a daily customer and have no problem going somewhere else that appreciates me.
Update one day later...
Owner leaves response with no apology whatsoever, just tells me to file a complaint. I will update this review as needed but won't be coming back to this location as owner shows no empathy.
Bad Business!
Update two days later...
I gave them another chance just because I don't want to drive the extra 1 mile to go to the other location, Big Mistake once again.
I forgot to mention this before but once again, the fries are not filled all the way, about half even. Notes aren't followed but I'm still charged for extra items like lettuce, cheese.
Just very frustrating. You can't blame anybody but the owner.
If he cared enough he would have found good management by now or be there himself.
This will absolutely be my last time here, my New pick up location is now changed in the app to the other McDonalds.
Good luck to you owner, you'll need it after all these terrible reviews you got.
One Month later... Dec, 10, 2025,
Still no change. Owner doesn't care to make changes, claims to "share details online at a link he provides"
and then doesn't do anything about it.
Just tells you to complain to corporate.
Lost my business, I will drive the extra mile to next location, no problem.
JC
Jackie Cox
Nov 11, 2025
1.0
The customer service was horrible the employee was rude and other customer agreed the manger never corrected her behavior s
What are the regular dine-in hours for McDonald's at 14860 Michigan Ave, Dearborn?
McDonald's is open for dine-in from 7:00 AM to 11:00 PM every day of the week.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open daily from 5:00 AM to 1:00 AM the next day, providing extended hours for customers.
What are the delivery hours for McDonald's in Dearborn?
Delivery is available daily from 6:00 AM to 12:30 AM.
What online options are available to order from McDonald's?
Customers can order through the McDonald's App available on iOS and Android, or via the delivery website https://mcdonalds.order.online/business/-5579 and quick link https://mcdonalds.smart.link/jfeqnrnmr.
What types of payment does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's offer curbside pickup or no-contact delivery?
Yes, they provide curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What services are available at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Which car wash services are nearby that customers might visit before or after enjoying a meal at McDonald's?
Nearby car wash options include Fast Splash Car Wash, Dearborn Auto Wash, and Superior Auto Accents, making it convenient for customers to get a car wash close to McDonald's.
What other fast food restaurants are close to this McDonald's?
Burger King is a nearby fast food restaurant, offering alternative dining options in the vicinity.
Are there any gas stations near McDonald's that customers can refuel at?
Yes, Citgo and Fairlane Fuel gas stations are close by and convenient for customers visiting McDonald's.
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