Jimmy John's

3.7
255 reviews

About

Sandwich Restaurant

Location

Jimmy John's
16201 Ford Rd, Dearborn, MI
48126, United States

Hours

Reviews

3.7
255 reviews
5 stars
115
4 stars
57
3 stars
19
2 stars
13
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, ranging from friendly and professional to rude and unhelpful.

Food Quality

While many customers enjoyed the sandwiches and found them fresh, there were complaints about incorrect orders and unsatisfactory ingredients.

Speed of Service

Some customers praised the quick service, while others reported long wait times and issues with delivery.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, although some mentioned poor conditions in certain locations.
  • DP
    Dekaren Petoskey
    Sep 18, 2025
    5.0
    The employees are very nice and welcoming.. made my unwich with LOVE I appreciate them! 🙂
  • HB
    heart ball
    Sep 11, 2025
    2.0
    They mess up my order and made it look like it was me and then promised me stuff that didn't happen im not ordering here again I spen 70 to 80 dollars in this store they dont appreciate it at all it's sad how they made me feel 💔
  • PM
    Paul Mendoza
    Aug 24, 2025
    5.0
    Using the app, I place my order and the wait was about 5 minutes. The app told me when my food was ready for pickup. Sure enough as soon as I walked in. The bag was in the take out section. The cup 🥤 was inside the bag. I went ahead and choose my drink. They will add the straw but it doesn't hurt to check yourself. All of the employees were in good spirits. When you have that type of atmosphere customers are going to enjoy themselves. I will be coming back here and definitely do recommend it to others.
  • AS
    Amber Shockley
    Jan 17, 2023
    1.0
    Run!! Rude Manager and they steal your money! I ordered through Door Dash, they do their own deliveries. I cancelled due to it being a 2 hour wait. They never gave me my money back; I checked with my bank. Nothing!! No food and money stolen!!!😡😡
  • JE
    Jason Elwell
    Nov 17, 2016
    4.0
    Seems like its been pretty good lately