Panera Bread

3.8
959 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Dearborn Heights is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
26580 Ford Road, Dearborn Heights, MI
48127, United States

Hours

Reviews

3.8
959 reviews
5 stars
472
4 stars
176
3 stars
85
2 stars
64
1 star
162

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.

Service Quality

Customer service was frequently criticized for being slow, inattentive, and rude, with several instances of orders being incorrect or incomplete.

Food Quality

While some customers enjoyed the food, many reported issues with freshness, incorrect orders, and high prices relative to portion sizes.

Staff Attitude

Mixed feedback on staff demeanor; some employees were praised for their friendliness, while others were noted for being unprofessional and disengaged.
  • KB
    Keisha Bronner
    5 days ago
    5.0
    I forgot to grab his name, but the young man at the counter working on Monday January 5th during the morning was awesome! I don’t go to Panera bread very often, so I typically stick to what I know. But he offered me some alternative options and they were absolutely delicious! He was also very kind and personable. I work in the food industry myself, so I know it can be tough sometimes so I try to shout out the workers who come in and still do their best. I truly hope this review reaches him because his positive attitude and how friendly he was definitely made the experience both welcoming and memorable. The kitchen staff also did a great job and my food came out fast and hot. I definitely will be back!
  • NR
    Nicholas Richmond
    Dec 11, 2025
    1.0
    Manager Lena referred to a black man customer as the “N” as he walked out the door. She was unaware that I was there and heard. She then rolled her eyes at me.
  • AK
    Andrew K
    Dec 4, 2025
    3.0
    What happened to this place? Drove there last night and watched a guy in the lobby look like he was going through the trash cans. Nobody was doing anything about it so I went somewhere else. Came back tonight and the guy was back. He must have been picking through the garbage for a half hour. Then there was also a man rolling a cigarette or joint at a table and another guy nodding off or sleeping sitting up in a booth. No food. Just hanging out. And as other have pointed out the bathroom is really gross. Place needs to be cleaned more especially at night when they aren't busy.
  • OS
    Octavia Smith
    Nov 25, 2025
    5.0
    I purchased a Vegetable sandwich and asked if they could toast it, they did and it was Delicious! Thanks PB!
  • RP
    Ray Pudlik
    Nov 13, 2025
    3.0
    Standard Panera food. Layout of this location is on the bland side. Men’s bathroom was a disaster….

Frequently Asked Questions About Panera Bread

Does Panera Bread Dearborn Heights accept reservations?

No, Panera Bread Dearborn Heights does not accept reservations.

What are the operating hours for Panera Bread Dearborn Heights?

Panera Bread Dearborn Heights is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.