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Arby's

4.2
(787 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
13270 S Us Highway 27, De Witt, MI
48820, United States

Hours

Reviews

4.2
787 reviews
5 stars
401
4 stars
230
3 stars
96
2 stars
26
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; while some praised friendly and helpful service, others reported rudeness and poor order accuracy.

Food Quality

Food quality is inconsistent; some customers enjoyed their meals while others received cold or poorly prepared items.

Cleanliness

The restaurant is generally reported as clean, but some reviews noted areas needing attention, such as the pop machine and tables.

Order Accuracy

There are frequent complaints about incorrect orders, with many customers emphasizing the need for better quality control.
  • KK
    Koojoe
    Feb 16, 2026
    5.0
    Drive thru was quick, got everything I ordered which is a plus. Food was good although the curly fries were a bit cold. All in all I'll be going back.
  • AR
    Angie Roll
    Feb 2, 2026
    5.0
    Not bad
  • NP
    Nolan Parks
    Dec 17, 2025
    5.0
    I recently stopped at this Arby's while passing through town. Normally I would never review a fast food restaurant but the workers were so incredibly friendly and helpful. Jeremy G who was the cashier was such a nice person, not often do you see passion in the service industry but from him it was clear he actually cared about his job and customers. Great experience all around
  • SC
    Sue Carlson
    Nov 12, 2025
    3.0
    I visited tonight, 11/12/25, drive through help needs to learn to greet and thank customers. Borderline rude. I won't be back anytime soon.
  • TV
    Troy Villanueva
    Nov 4, 2025
    1.0
    I visited this establishment on 11/3/25. I ordered two gyros and a medium crinkle fry. I was THE ONLY person in the drive thru. Everything was cold and disgusting. The fries were not only cold but tasted like they were fried in fish oil. I called after I got home to speak to a manager. I didn't get a name but I let them know how disgusting the food was and how cold the fries were, and the gyros were. They just said "okay" and hung up on me. I guess this is how this place does business, takes your money, gives inedible food, and then doesn't correct the issue or make it right. 0 out 5. I hope everyone sees this review and they don't give them any business.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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