Arby's

4.2
784 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
13270 S Us Highway 27, De Witt, MI
48820, United States

Hours

Reviews

4.2
784 reviews
5 stars
399
4 stars
229
3 stars
96
2 stars
26
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly and efficient staff while others reported rudeness and order inaccuracies.

Food Quality

Food quality varied significantly; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared items.

Cleanliness

The restaurant was generally noted as clean, though some reviews mentioned areas needing attention, such as the pop machine and tables.

Order Accuracy

Many customers expressed frustration with incorrect orders, indicating a need for improved quality control.
  • NP
    Nolan Parks
    Dec 17, 2025
    5.0
    I recently stopped at this Arby's while passing through town. Normally I would never review a fast food restaurant but the workers were so incredibly friendly and helpful. Jeremy G who was the cashier was such a nice person, not often do you see passion in the service industry but from him it was clear he actually cared about his job and customers. Great experience all around
  • SC
    Sue Carlson
    Nov 12, 2025
    3.0
    I visited tonight, 11/12/25, drive through help needs to learn to greet and thank customers. Borderline rude. I won't be back anytime soon.
  • DH
    Donna Hitz
    Nov 7, 2025
    5.0
    The only drive thru restaurant that has a non soda/fizzy drink with lower sugar. They carry Coke products.
  • TV
    Troy Villanueva
    Nov 4, 2025
    1.0
    I visited this establishment on 11/3/25. I ordered two gyros and a medium crinkle fry. I was THE ONLY person in the drive thru. Everything was cold and disgusting. The fries were not only cold but tasted like they were fried in fish oil. I called after I got home to speak to a manager. I didn't get a name but I let them know how disgusting the food was and how cold the fries were, and the gyros were. They just said "okay" and hung up on me. I guess this is how this place does business, takes your money, gives inedible food, and then doesn't correct the issue or make it right. 0 out 5. I hope everyone sees this review and they don't give them any business.
  • CG
    Charles Green
    Sep 15, 2025
    1.0
    Loaded Italian sandwich is $10. Comes on a fancy hotdog bun. Definitely not worth the money.