Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of attentiveness.
Food Quality
Customers reported inconsistent food quality, with issues such as cold food, incorrect orders, and poorly prepared items.
Speed of Service
Many customers experienced slow service, particularly in the drive-thru, leading to frustration and long wait times.
Cleanliness
Some reviews praised the cleanliness of the restaurant, while others noted unsanitary conditions.
Value for Money
Several customers felt that the prices were too high for the quality and quantity of food received.
SL
Shelbie Lara
4 days ago
1.0
Put coupons in our bag with our food then tell me they won't honer them cause their franchise not corporate.
GB
gary billups
Jan 1, 2026
1.0
I was second in line at the drive through to order food. I left when I realized that if I went next door to Big John I would be eating already.
MB
Maya Brown
Dec 8, 2025
3.0
The customer service I experienced today was absolutely deplorable. I wanted to order the signature strawberry lemonade and the employee did not clarify that the lemonade had a different name. When I got to the window I asked if they still had the strawberry available as I thought for sure that I asked for the signature and she THEN clarified the difference after I had already been charged. The manager made a remark that, "If I wanted strawberry I should've said it", and she must have thought I didn't hear it, and stared at me with an attitude until you drove off. This was after I had to wait with there not being a single car in drive thru and an empty parking lot. I'm always waiting at this location even when I have an online order. I will not be returning.
JS
Joani Stapleton
Dec 2, 2025
5.0
They had our food to us fast and hot! Curley fries and 2 buffalo sliders Yum! Perfect dinner
MF
Melissa Francis
Nov 16, 2025
1.0
Meat is cut so thick it's gross. The meat should be shaved like other Arby's I have gone to. It's fatty and awful. Worst Arby's ever!!! I find the response I received ridiculous. It's pasted in because the owner cares as much as the rude workers. I called and spoke to two employees about the gross food and they were both rude and cared zero. I can see why all the negative comments on the food and service are not ever addressed because the poor food and service continues. No one cares here, owner and employees alike. $26 for three sandwiches, about four fries since they give you hardly any, and a couple turnovers. I couldn't choke down my sandwiches and my daughter ate what she could of hers. $26 to be hungry still.