Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Commerce, MI. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3270 Pontiac Trail for the ultimate SONIC experience!
Location
Hours
Reviews
2.9
1,241 reviews
5 stars
312
4 stars
202
3 stars
173
2 stars
110
1 star
444
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, often exceeding 30 minutes, with many leaving without receiving their orders.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items, leading to dissatisfaction.
Staff Attitude
Many customers experienced rude or unhelpful service from staff, contributing to a negative dining experience.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty bathrooms and a lack of cleanliness in the dining area.
Management Issues
Customers expressed concerns about poor management and staffing levels, suggesting a need for better oversight and training.
- BMBobbi MacPherson5 days ago3.0Tenders were over cooked. Mozzarella sticks were under cooked. Drinka were great as always.
- MMMaria MansfieldDec 29, 20251.0Sonic's drive through order is a reminder DON'T DO IT! Awful food - chicken tenders were burnt and salty - Burgers were dried up and salty - coney dog - who knows what that was!!
- OBOlivia BurlisonDec 20, 20251.0This place is a disaster. Consistently horrible slow service, attitude from employees despite there being no good system for receiving an order in a timely way. I try to pull through for a soda before work but when I pull into a stall as the app I ordered through directs, the stall is never recognized. You can’t go in to ask for help. Going through the drive through and waiting behind 2 cars for 25 minutes for a soda is crazy. Asking for clarity or help at the drive through speaker results in attitude and no help at all. This has happened every time I’ve been here.
- LRLizzie Cross RadabaughDec 18, 20252.0Fast & friendly service but out of BREAD and ended up paying $5 for a small shake that I re-blended at home to be able to drink thru a straw. Parking lot desperately needed to be plowed too. All the replies are i guess sonic corporate stating if we want complaints sent to the local store, we have to call a 1800 or do a survey. We already provided the feedback, the company needs to be responsible for making sure the local store hears about it. Ridiculous
- BBBrian BarrancoDec 13, 20254.0Food is always delicious. Service was very polite and although order did take a while as they are vastly understaffed. We had a large order for 7 people lol. The people there did a good job at getting everything for us in a reasonable amount of time and had been a while since my kids had some of their delicious drinks. It's winter so not the usual outside place to hang out and eat but drive through is still open, food is always delicious, and employees are very nice, polite patient and friendly so if my family and I are passing through Michigan again we will gladly stop by again.