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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Commerce, MI. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3270 Pontiac Trail for the ultimate SONIC experience!
Customers consistently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and mobile orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or poorly prepared items, leading to dissatisfaction.
Staff Attitude
Numerous customers experienced rude or unhelpful service from staff, contributing to a negative overall experience.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, which detracted from the dining experience.
Management Issues
Frequent comments indicated poor management and staffing levels, with many customers suggesting the location is understaffed and poorly run.
DC
Delanie Chase
Feb 22, 2026
2.0
Could have been worse. But just pick a different location. It’s clear that the employees do bare minimum work and don’t care about what they make for you. My medium “Sonic Blast” had about less than a scoop of Oreos and the rest was literally just vanilla ice cream not even mixed, just lazily thrown in top. Not at all what I ordered.
GH
gerald hickey
Feb 17, 2026
1.0
Slowest Sonic in Michigan. I sat there for 15mins waiting for my food. Had to get a refund because they just couldn't make my burger for some reason. Rude employees as They all stand around. place needs new management.
SW
Sierra W
Feb 17, 2026
2.0
Ordered 2 sonic cheeseburgers and a crispy chicken sandwich. The cheeseburgers were cold and the chicken sandwich was dry and bun was hard. Not impressed for my first time eating there.
OA
Oofaphone Arts
Feb 9, 2026
5.0
Food was delicious, fast, and hot! The employees were incredibly friendly and helpful even though it was busy when I went! Excellent experience and I look forward to coming back!
JH
Jose Herrera
Jan 22, 2026
2.0
After just going to sonic here over in commerce, the atmosphere is dim. And it seems like they don't care. I'm ordering my drinks, all I ordered was 2 drinks. It seemed like they were impatient with my ordering process. I added nerds to one of my drinks. Get to the drive through window. The lady making my drink looked irritable. The cashier goes to her to get the drinks. And for some reason, she(lady with blue hair) decides to throw her hands up in the air after giving my drinks to the cashier. For some unknown reason, but I took offense to it. I get my drinks to my realization. I paid 50 cents for nerds, I received no nerds. Please if you're gonna work in customer service, at least act like you wanna be there if you don't actually want to be there. That's fine. I get it. I'm costumer, service as well, but you at least have to act and pro tip. When a customer upsets, you at the very least. Show your anger and irritability after the custom reliefs. Not while they're right there, watching you. Poor service won't go back again.