Jimmy John's

2.9
183 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3050 Union Lake Rd, Commerce Township, MI
48382, United States

Hours

Reviews

2.9
183 reviews
5 stars
67
4 stars
15
3 stars
9
2 stars
13
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported inconsistent service, with some praising friendly staff while others experienced rudeness and poor customer interactions.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect sandwich preparations.

Food Quality

Feedback varied on food quality, with some customers enjoying fresh sandwiches while others complained about stale bread and poorly made items.

Delivery Issues

Numerous customers expressed frustration with slow delivery times and missed orders, often waiting significantly longer than expected.

Management Concerns

Several reviews pointed to poor management practices, including lack of accountability and inadequate responses to customer complaints.
  • AK
    Addison kleiner
    1 day ago
    5.0
    Great first time experience. Sara and Isabel greeted me coming in. They helped me with finding an item on the menu, built my sandwich, and were extremely nice the entire interaction. The place was very clean and the atmosphere was fun and welcoming. Would recommend!
  • RM
    Ronnie M
    Oct 24, 2025
    5.0
    I was reluctant to leave this review. I don't normally leave any, though I do read them. Years ago, I was told that the founder of Jimmy John's is a big-game hunter, so I've never spent any of my hard-earned dough at a Jimmy John's location. This may not even be true, or maybe it's changed, but it's ssooo much clicking to find out.. Anyway, I was at this location over the summer. I was in town, there were family members, we ended up here. The food was excellent. The condition of the store was excellent. The staff was excellent with a shout out to James. James took care of every part of our order was professional, courteous, funny.. - however, I understand that James is no longer employed here. They probably have other employees that are almost as good.
  • KH
    Katelyn Herriges
    Oct 22, 2025
    2.0
    Ehhhh, I did a curbside order here. I am a devoted customer of Jimmy John’s. First time at this location, don’t think I’ll be back. Food was very sloppy made, and veggies were definitely past their due date.
  • LS
    Larry Sowels
    Oct 21, 2025
    1.0
    I order 2 giant #13 and the one piece on meat on it I was so thin I could see through it. I order these all the time from a different location and I have never received one like this. This location is a ripoff!!!!
  • J1
    Jlnimsick 1
    Sep 3, 2025
    3.0
    This place is hit or miss. I’m not sure they understand what “light lettuce” means. Some shifts are great, some shifts the employees don’t seem to care about customer service.