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Jimmy John's

2.9
(184 reviews)

Business Details

3050 Union Lake Rd, Commerce Township, MI
48382, United States
(248) 363-0393

About

Sandwich Restaurant

Location

Jimmy John's
3050 Union Lake Rd, Commerce Township, MI
48382, United States

Hours

Reviews

2.9
184 reviews
5 stars
67
4 stars
15
3 stars
10
2 stars
13
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and poor order accuracy.

Food Quality

Feedback highlighted issues with food quality, including stale bread, incorrect orders, and unsanitary conditions.

Delivery Issues

Many reviews mentioned long wait times for delivery, with some customers canceling orders due to delays.

Cleanliness

Several customers noted unsanitary conditions in the store, impacting their overall experience.

Management Concerns

There were complaints about management's responsiveness and handling of customer issues, with some customers feeling dismissed.
  • AK
    Addison kleiner
    Jan 11, 2026
    5.0
    Great first time experience. Sara and Isabel greeted me coming in. They helped me with finding an item on the menu, built my sandwich, and were extremely nice the entire interaction. The place was very clean and the atmosphere was fun and welcoming. Would recommend!
  • RM
    Ronnie M
    Oct 24, 2025
    5.0
    I was reluctant to leave this review. I don't normally leave any, though I do read them. Years ago, I was told that the founder of Jimmy John's is a big-game hunter, so I've never spent any of my hard-earned dough at a Jimmy John's location. This may not even be true, or maybe it's changed, but it's ssooo much clicking to find out.. Anyway, I was at this location over the summer. I was in town, there were family members, we ended up here. The food was excellent. The condition of the store was excellent. The staff was excellent with a shout out to James. James took care of every part of our order was professional, courteous, funny.. - however, I understand that James is no longer employed here. They probably have other employees that are almost as good.
  • KH
    Katelyn Herriges
    Oct 22, 2025
    2.0
    Ehhhh, I did a curbside order here. I am a devoted customer of Jimmy John’s. First time at this location, don’t think I’ll be back. Food was very sloppy made, and veggies were definitely past their due date.
  • LS
    Larry Sowels
    Oct 21, 2025
    1.0
    I order 2 giant #13 and the one piece on meat on it I was so thin I could see through it. I order these all the time from a different location and I have never received one like this. This location is a ripoff!!!!
  • JG
    Julio Gonzalez
    May 1, 2021
    1.0
    Ordered nine sandwiches all special did not Mark any of them I asked him did he Mark any of them he said no he didn't have a marker but he was holding a marker said he just found the marker and the manager didn't do nothing the boy yelled at her

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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