Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many reviews indicated a decline in food quality, with complaints about bagels being small, dry, or improperly prepared.
Staff Attitude
Several customers noted unprofessional behavior from staff, including rudeness and lack of acknowledgment.
Management Changes
Feedback suggests that recent management changes have not improved the overall experience, with some customers expressing hope for future improvements.
Cleanliness Concerns
Multiple reviews highlighted cleanliness issues within the establishment, particularly in food preparation and seating areas.