Chipotle Mexican Grill

1.9
513 reviews
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About

Mexican Restaurant
Chipotle Commerce Twp is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
273 Haggerty Rd, Commerce Township, MI
48390, United States

Hours

Reviews

1.9
513 reviews
5 stars
74
4 stars
35
3 stars
15
2 stars
33
1 star
356

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is frequently reported as dirty, with unclean tables, overflowing trash, and unsanitary food preparation areas.

Ingredient Availability

Customers consistently mention that the location is often out of key ingredients like rice, chicken, and toppings, leading to dissatisfaction.

Service Quality

Many reviews highlight poor service, including slow staff, lack of communication, and rude behavior from employees.

Food Quality

The quality of food is often criticized, with reports of stale chips, poorly prepared meals, and inconsistent portion sizes.

Management Issues

There are numerous complaints about management, including lack of oversight, inadequate staffing, and failure to address ongoing problems.
  • DF
    Daniel Fischer
    2 days ago
    1.0
    Absolutely ridiculous experience here. I went in around 9pm the other night (they close at 11). Half of the staff, who were all younger, were sitting at a table eating and chatting loudly. One was hanging over the other cuddling with them while they ate. Apparently he was starting work there the next day and the other girl was his girlfriend, which I overheard, because they were being so loud. There were two people in line in front of me for at least 5 mins with no one greeting them, although there were two people behind the counter. Then when greeted, the man up front was told they had no steak and needed to cut some. Instead of cutting enough for the man’s portion and serving him… the kid slowly put on gloves and decided to cut the entire batch of steak first. No one from the table got up to help, although there were three of us in line now. Then, the straw that broke the camels back for me. Another gal came out from out of sight in the kitchen, carrying a half eaten burrito, and also went to sit down. I left, muttering how ridiculous it was, and then finally the other kid behind the counter started making the man’s burrito. I’ll never be back here. 0/10 stars. I don’t leave reviews… but if this was my business, I’d want to know. Hire some kids who care.
  • RH
    Randy “DJ KILLA RAN” Hunter
    3 days ago
    1.0
    I would give it a 0 if I could. They are so bad that I watched 5 people leave. Don’t go there around 7:00 to 11pm. They going to get a lawsuit or get shut down all together. The management is the worst
  • FM
    Fred Margolis
    Nov 16, 2025
    5.0
    This place sure has changed their past image. Previously, it was unkept,out of ingredients constantly, terrible attitude. Lately, it's done a 180 degree turn around. New ,young employees working together as a team with a positive,can do attitude,always happy to serve you and even ask you upon leaving whether you enjoyed your meal. My wife and I will surely be returning to this store. How can you beat that! Nice to see Chipotle living up to their fine reputation.
  • CC
    Chyni
    Nov 2, 2025
    1.0
    Everytime I go here it’s something going wrong. No lettuce , there’s never any fajita veggies ever prepared. Today no rice had to wait for rice. Some days there’s a hand written sign that says register is down exact cash only , or no cash card only . It’s poor representation of the chipotle brand
  • CC
    courtney campbell
    Oct 21, 2025
    1.0
    Food always taste good. However, the poor women employee was doing the line by herself tonight (assembling the food) and yelled that more white rice was needed. The kid in the back that i’m assumes makes the actual food, yelled back “it’s gonna take forever and i don’t care”. I’ve never rolled my eyes harder. She had a line of people and was by herself and other employees were standing by watching. Also, the eating area was disgusting. There was spilled drink all over under the soda machines and the trash’s were overfilled. I normally don’t write bad reviews as i try to give the benefit of the doubt, but i felt so bad for that employee and can’t imagine what else she has to put up with.

Frequently Asked Questions About Chipotle Mexican Grill

What types of dishes does Chipotle Mexican Grill in Commerce Township offer?

The restaurant offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 273 Haggerty Rd?

Chipotle is open daily from 10:45 AM to 11:00 PM.