Chipotle Mexican Grill

1.9
519 reviews
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About

Mexican Restaurant
Chipotle Commerce Twp is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
273 Haggerty Rd, Commerce Township, MI
48390, United States

Hours

Reviews

1.9
519 reviews
5 stars
76
4 stars
34
3 stars
15
2 stars
33
1 star
361

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor service, including untrained staff, long wait times, and rude behavior from employees.

Ingredient Availability

Customers frequently reported that the location was out of key ingredients like rice, chicken, and other toppings, leading to dissatisfaction.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food areas, contributing to a negative dining experience.

Food Quality

Many customers expressed disappointment with the quality of food, citing issues like overcooked meat, stale chips, and improperly prepared orders.

Management Concerns

Several reviews pointed to a lack of effective management, with complaints about understaffing and poor employee accountability.
  • BB
    Bikash Bhattarai
    Jan 1, 2026
    1.0
    Lazy workers they don’t pay attention waiting and waiting for delivery order 15,20 minutes and after that saying we don’t have order crazy workers 😡😡😡
  • BP
    Brendan Poe
    Dec 13, 2025
    1.0
    Gave them another chance but they will give you a burrito the size of a taco and they can’t figure out when to stat cook food like it is rocket science always limited to brown rice and limited protein choices.
  • AA
    Ajziee Austin
    Dec 12, 2025
    1.0
    Terrible location just go to the one near the mall. The workers play in your food portions and they are LAZY every time I come here they have some excuse as to why they are out of something just for me to ask another employee and they go two steps away and grab it from the fridge. Also now they only take online orders.
  • TK
    Tee Kay
    Nov 30, 2025
    1.0
    I went inside the food looked dried out like it had been sitting for a while. I’m hungry so I still took a chance— I was not greeted the was one person wiping down the counter a young lady who was conversing with the cooks. She never said hello or I’ll be with you in Amir she just kept talking like I was invisible. One of the cooks asked her about the customer “me” and she completely ignored him and walked in the back. She came back with new gloves and proceeded to take my order. There wasn’t enough chicken to fill my order it was the bottom of the barrel. I chuckled and still saw it through the cook then gave her a few fixings to assist as they were waiting on chicken. I asked if there was any vinaigrette she said no quick. I asked for chimichurri sauce it did not receive it. The cashier was over it no hey how you doing just rang me up. This took place on 11/30/2025 around 5 in the evening. I was disappointed at the customer service overall.
  • AC
    Alex Clark
    Nov 25, 2025
    1.0
    I never leave reviews on any restaurant ever, especially not bad ones, but this place is so bad when it comes to service and having food prepared. I have to leave a review because of how bad these people are. Food: I’ve been here numerous times, this place almost never has what I want. They’re always missing something, whether it be the meat, vegetables, salsa, or even rice. I try my best to avoid going to this particular Chipotle and will go out of my way to a different one because of this fact. I went there today because I had someplace to be and would’ve liked to get there by 6:30, I was there at 6:05 because the place I was going was close by. I was in there for 15 minutes waiting just for them to say white rice was a 18 minute wait. This place never has any ingredients ever. Service: This place has the service of a business that feels like it’s completely run by lazy teenagers. They look untrained, and quite frankly completely overmatched, they never have any idea what they’re doing and for whatever reason, it always feels like they’re short staffed. It’s so upsetting to me that one of my favorite fast food restaurants (if you can call it that) has some of the worst service imaginable. It’s abhorrent behavior from a business and it needs to be fixed. In short, don’t go to this particular Chipotle, take the extra 15 minutes to go to a different one or simply go to a different restaurant all together.

Frequently Asked Questions About Chipotle Mexican Grill

What types of dishes does Chipotle Mexican Grill in Commerce Township offer?

The restaurant offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 273 Haggerty Rd?

Chipotle is open daily from 10:45 AM to 11:00 PM.