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Wendy's

3.6
(603 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2720 Union Lake Road, Commerce Charter Township, MI
48382, United States

Hours

Reviews

3.6
603 reviews
5 stars
243
4 stars
133
3 stars
77
2 stars
41
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, contributing to dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, stale, or poorly prepared items.

Management Issues

Several reviews pointed to poor management practices, including lack of training and oversight, which negatively impacted service and staff morale.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly and efficient service.
  • AR
    Amanda Riley
    Feb 10, 2026
    1.0
    These people really need customer service training. Rude
  • NA
    Natalia Antonova
    Feb 3, 2026
    1.0
    I would be damned to order food from here they dont care about there customers yhey just care about making money
  • SM
    Shaunice Moorre
    Jan 30, 2026
    2.0
    Was rushed at the speaker despite nooooo traffic or other people in line. Then get to the window and was rushed to pull up and park- waited 10 minutes for my chicken strips. Then to my surprise there was a strip missing. Won’t be returning.
  • JJ
    J J
    Jan 14, 2026
    1.0
    no... hi , hello or thank you cold fries serve lacking from management on duty dark hair pony tail
  • AS
    Anca Smith
    Jan 8, 2026
    1.0
    Holy cow, what a rude old lady during the night drive-thru....

Frequently Asked Questions About Wendy's

Is 2720 Union Lake Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's located at 2720 Union Lake Road?

The drive-thru is open daily from 6:30 AM to midnight at this Wendy's location.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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