McDonald's

3.3
2298 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
381 E Chicago St, Coldwater, MI
49036, United States

Hours

Reviews

3.3
2,298 reviews
5 stars
651
4 stars
483
3 stars
479
2 stars
260
1 star
425

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews highlighted cold, overcooked, or incorrect food items, leading to dissatisfaction.

Cleanliness

The dining area and restrooms were frequently described as dirty and poorly maintained.

Inconsistent Experience

Customer experiences varied widely, with some praising good service and food, while others reported terrible experiences.
  • BH
    Brooke Harkonen
    2 days ago
    1.0
    Worst costumer service. Messed our order up two times. Guy at the window had the worst attitude when we told him they messed up our food. He looked at us and said " what do you expect me to do" the manager also had a mega attitude because she had to do her job. Then we were told the order was messed up bc they dont speak English. I have never ever had an interaction like that. By far the worst customer service. Each one of the people we dealt with need to be fired and replaced.
  • MB
    Michael Brock
    3 days ago
    5.0
    Wonderful customer service no complaints definitely would recommend going there.
  • II
    Izabella
    Dec 30, 2025
    1.0
    THERE AINT NO BUN ON MY MCCHICKEN. paid extra $4 for a double quarter pounder with cheese with extra patties, DIDNT GET NO EXTRA PATTIES. also forgot my milk….
  • SU
    Sarah Underwood
    Dec 28, 2025
    2.0
    Awful service, waited half hour to get food for dine in. Worker spilled two drinks in the dine in play place area and no one cleaned this hazard up. Soda all over the table, floor and seats.
  • GG
    gilamby
    Dec 24, 2025
    1.0
    I have been to this location a few times in a few months. My order is ALWAYS wrong or missing food. Yes, always. There's literally like 10 teenagers standing in a 5'x5' space at the drive-thru window when you pull up to it. The kid right at the window is just there to hand you your drinks and tell you to pull forward and wait in a line of 4 other cars that have been sitting there since you pulled into the parking lot 10 minutes ago. Two kids brought 5 different bags of food out and asked me what I ordered. I told them and I was just handed a random bag. They walked away so fast, by the time I checked the bag and realized, fries were dumped all through the bag and it was missing items I paid for, they were gone. I had to pull back through the drive-thru to tell them food was missing that I paid for. Had to wait another 10 minutes in line. By this time I've been there for 30 minutes. The girl waved me through the first window. When I got to the second window they had no idea why I was back, like the girl at the microphone couldn't tell them I was back because the didn't give me all of the food I paid for? Then they act surprised that someone came back to get the missing food that they paid for. Finally I get the food without any expression of "sorry about that". I drive 3 minutes to get home. I get the food out and realize it's the wrong order entirely. The food is dry, overcooked, shrink-flated, and cold as ice. I didn't eat more than 2 bites because it's crap. NEVER AGAIN. I will never go to this location again. It's like, going to McDonald's and having expectations of proper order fulfillment, is some weird form of self punishment. I need to stop eating this junk anyway, I know better.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 381 E Chicago St, Coldwater, MI?

McDonald's at 381 E Chicago St, Coldwater, operates from 5:00 AM to 11:00 PM daily.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open from 5:00 AM to midnight on weekdays and until 1:00 AM on Friday and Saturday.