Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews highlighted cold, overcooked, or incorrect food items, leading to dissatisfaction.
Cleanliness
The dining area and restrooms were frequently described as dirty and poorly maintained.
Inconsistent Experience
Customer experiences varied widely, with some praising good service and food, while others reported terrible experiences.
BH
Brooke Harkonen
2 days ago
1.0
Worst costumer service. Messed our order up two times. Guy at the window had the worst attitude when we told him they messed up our food. He looked at us and said " what do you expect me to do" the manager also had a mega attitude because she had to do her job. Then we were told the order was messed up bc they dont speak English. I have never ever had an interaction like that. By far the worst customer service. Each one of the people we dealt with need to be fired and replaced.
MB
Michael Brock
3 days ago
5.0
Wonderful customer service no complaints definitely would recommend going there.
II
Izabella
Dec 30, 2025
1.0
THERE AINT NO BUN ON MY MCCHICKEN. paid extra $4 for a double quarter pounder with cheese with extra patties, DIDNT GET NO EXTRA PATTIES. also forgot my milk….
SU
Sarah Underwood
Dec 28, 2025
2.0
Awful service, waited half hour to get food for dine in. Worker spilled two drinks in the dine in play place area and no one cleaned this hazard up. Soda all over the table, floor and seats.
GG
gilamby
Dec 24, 2025
1.0
I have been to this location a few times in a few months. My order is ALWAYS wrong or missing food. Yes, always. There's literally like 10 teenagers standing in a 5'x5' space at the drive-thru window when you pull up to it. The kid right at the window is just there to hand you your drinks and tell you to pull forward and wait in a line of 4 other cars that have been sitting there since you pulled into the parking lot 10 minutes ago. Two kids brought 5 different bags of food out and asked me what I ordered. I told them and I was just handed a random bag. They walked away so fast, by the time I checked the bag and realized, fries were dumped all through the bag and it was missing items I paid for, they were gone. I had to pull back through the drive-thru to tell them food was missing that I paid for. Had to wait another 10 minutes in line. By this time I've been there for 30 minutes. The girl waved me through the first window. When I got to the second window they had no idea why I was back, like the girl at the microphone couldn't tell them I was back because the didn't give me all of the food I paid for? Then they act surprised that someone came back to get the missing food that they paid for. Finally I get the food without any expression of "sorry about that". I drive 3 minutes to get home. I get the food out and realize it's the wrong order entirely. The food is dry, overcooked, shrink-flated, and cold as ice. I didn't eat more than 2 bites because it's crap. NEVER AGAIN. I will never go to this location again. It's like, going to McDonald's and having expectations of proper order fulfillment, is some weird form of self punishment. I need to stop eating this junk anyway, I know better.
What are the regular business hours for McDonald's at 381 E Chicago St, Coldwater, MI?
McDonald's at 381 E Chicago St, Coldwater, operates from 5:00 AM to 11:00 PM daily.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru open from 5:00 AM to midnight on weekdays and until 1:00 AM on Friday and Saturday.
Can I order McDonald's food for delivery and when is delivery available?
Yes, McDonald's offers delivery from 5:00 AM to midnight on most days, extending to 1:00 AM on Friday and Saturday. You can order online via their delivery URL.
What payment options are accepted at McDonald's in Coldwater?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer mobile ordering and curbside pickup services?
Yes, McDonald's provides mobile ordering and curbside pickup services at this location.
Are there mobile apps available to order from McDonald's?
Yes, you can order using the McDonald's app available on iOS and Android platforms.
Where can I find the full menu for McDonald's Coldwater location?
The full menu is available online at McDonald's official website under their full menu section.
What nearby fast food options are close to McDonald's at 381 E Chicago St?
Nearby fast food options include Arby's, Burger King, Subway, and Pizza Hut, which could be convenient alternatives or complements to your visit.
Are there any nearby medical services near McDonald's in Coldwater?
Yes, there are several medical services nearby including Dr. Mehalai Arivoli, MD, Branch Pediatric and Adolescent Medicine, Caremor coldwater pharmacy, and Ascension Medical Group Borgess Heart Center for Excellence.
What nearby government and banking services can I access near McDonald's?
Nearby government and financial services include the Michigan Secretary of State's Office, Secretary of State office, Chemical Bank, Flagstar Bank, and Vigo money transfer services, useful for errands before or after your meal.