Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
4.3
411 reviews
5 stars
271
4 stars
67
3 stars
23
2 stars
15
1 star
35
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Multiple customers reported issues with incorrect orders, including missing ingredients and wrong sandwiches.
Customer Service
Feedback on customer service was mixed; while some praised the staff's friendliness and helpfulness, others experienced rudeness and poor handling of complaints.
Food Quality
While many customers enjoyed the food, there were complaints about the quality and freshness of certain items, with some stating that sandwiches were poorly made.
Speed of Service
The restaurant is often praised for its fast service, although some customers noted delays during busy times.
Cleanliness
Several reviews highlighted the cleanliness of the restaurant and restrooms, contributing positively to the overall experience.
- JBJenni Jaeger BrinleyDec 30, 20255.0Love coming here when we are driving thru Coldwater. Friendly people, quick service.
- CKChris KattDec 23, 20252.0Just another chain with poor service issues. The cashier would hardly let me finish a sentence before interrupting me and acting annoyed with my very presence. One of the guys on the line making the sandwich was gratefully helpful as I was tempted to just leave. It was almost as if older folk (I'm 52) were not welcome. I won't go there again. Plus the urban music was excessively loud. I should have gone across the street to Ponderosa.
- NNNoahDec 14, 20251.0Typically messes up orders, difficult to get things right in the end. Good food when they get it right but everytime I order a sandwich with NO Mayonnaise we get a slab of it. Maybe it’s too busy but if so let’s not beat around the bush when we call to fix a mistake. We pay for what we order so please make it correctly the first try, not all of us are trying to get free food.
- EEEmily EmensNov 6, 20251.0A Beach Club has avocado spread on it. Mine didn’t have any on mine so I called them and asked for them to remake it, considering avocado spread costs extra. Took 3 times of talkin to someone to explain my problem with the sub they gave me over the phone. I made it AS CLEAR AS POSSIBLE that I wanted the avocado spread they guaranteed me on my BEACH CLUB. Offer to show them how my sub was missing the avocado spread when I came back for my “correct” sub. They didn’t care. At all. They still DIDN’T put any avocado spread on my remade sub. These people didn’t care to listen to me. Why the heck would I pay for a beach club sub if I wanted a turkey tom? I wouldn’t. Cuz it costs extra. I literally tried to show them the sub they made wrong to end any kind of confusion and they shrugged it off. Mind you, this is the 2nd time I’ve had this same issue with this location in the last couple of months. Like 2 out my 3 orders in the past 6 months was this issue. They read my exact order back to me over the phone and still didn’t make the order correctly and was rude about it. Come on. *side note. The guy I spoke with wasn’t rude to me, it was a chick with bleached short hair that was rude and manager just acted clueless.
- V1Vargas 1Nov 1, 20255.0This is the best sandwich shop in Coldwater hands down.