Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some staff received praise for friendliness, while others were reported as rude and unhelpful.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Inconsistent food quality; many customers reported cold or old food, while others enjoyed fresh meals.
Cleanliness
Concerns about cleanliness in the dining area and restrooms, with some customers noting dirty tables and floors.
Wait Times
Long wait times reported in both drive-thru and in-store, with some customers experiencing delays of over 30 minutes.
JD
James Dean
6 days ago
5.0
This McDonald’s served up more than just hot fries—let’s talk about the service! The guy at the counter? Total vibe. Petite, tall, brown hair, blue eyes, and honestly? Serving looks and customer service realness. He had me ordering an extra McFlurry just to stick around longer. I think his name was Jacob, and honestly? He deserves a raise and a fan club.
TS
Tiffany Suber
Nov 11, 2025
1.0
The guy with piercings on his face is rude and needs to have better customers service skills
KJ
KING JARI
Oct 12, 2025
5.0
The manager Caitlyn was very nice. She greeted me with a smile and taken my order in a prompt amount of time. She made sure that my order was customized correctly and she gave me great service. Whomever made my breakfast sandwiches did a great job! Definitely made a great start to my day. The lounge area was clean as well so that was definitely a plus.
AA
Allen Anderson
Oct 11, 2025
1.0
You need better help.You need to post signs of the stuff that you don't have and stop putting up signs that stuff that you don't have like down with mcdonald's went back this morning and two cars in front of me and we all set there for 20 minutes makes no sense get off the Phone and get to work. Such a shame maybe you need to get bots to work