Dunkin'

Reviews

• HH

  Heather

  4 days ago
  2.0
  I have an issue with the 15 mile and Utica location and the 18 mile in Garfield location. The people are friendly, however they don’t listen to you when you tell them what you want. The beverages are not good at all, I did try the new chocolate banana freeze and it’s hit or mess the first time I tried it there wasn’t really a balance with the chocolate in the banana, but I figured I’d give it a try again and it just tasted like ice no flavor at all, I’ve tried the refreshers and the pumps the flavor that they put into it they put so much that it is so strong you can’t even taste the lemonade it’s just unpleasant. The don’t go lattes aren’t terrible but again there’s sometimes too milky, or not sweet at all so when you want to add a pump of something they’ll add three or four when you’ve asked for one so they kind of just do whatever they want, they are just too inconsistent of beverages
• JW

  Jill Wilken

  Mar 25, 2026
  1.0
  Pre-ordered donuts for my daughter's birthday. They didn't bother to fill the order until we arrived to pick-up and then were out of the ones we ordered. Very disappointing. I will not be a customer here again.
• LP

  Lindsay P

  Feb 18, 2026
  5.0
  I have to leave my review solely for the service I've always received here, I absolutely adore the employees that I interact with at the drive thru. My order is always correct and ready for me, and I always get smiles and excellent service. Thank you to all the nice employees at this location for always being kind!
• JH

  Joseph Hudson

  Feb 1, 2026
  5.0
  This is the best location I have tried in this area. The coffee is very consistent. Other locations don't always stir the drinks well enough.
• EA

  Electric Avenue

  Dec 14, 2025
  2.0
  AVOID IF YOU VALUE YOUR HEALTH i used to go here regularly and order the same thing generally, nowadays the quality control is lacking, to say the least. as time passed, there have been increasing instances of floating particles (which turns out, is from improperly cleaning the tap) in my green tea refresher to the point where i had to inspect it every time, only to be met with the same issue consistently (see pic). food would be good quality most times, although at times the order would be slightly off (i.e. wrong type of bagel). i would like to see an improvement in cleaning, otherwise i cannot say i recommend this location to anyone

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