Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback on customer service is mixed; some employees are praised for being friendly and efficient, while others are criticized for being rude or unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong modifications.
Wait Times
Numerous reviews highlight excessively long wait times, particularly during busy hours, leading to customer frustration.
Food Quality
Food quality is inconsistent, with complaints about cold or improperly cooked items, as well as issues with saltiness and freshness.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and food preparation areas.
LS
Liz Starrett
3 days ago
2.0
Went through the drive thru tonight. There were four cars including mine. Took 20 minutes. With no apology for the wait. Didn't even have a complicated order. It was a happy meal with cheeseburger and one more cheeseburger.
AW
Alex Wynn
Feb 10, 2026
5.0
Exquisite
JP
Jon Painter
Jan 22, 2026
1.0
Absolutely slow and terrible customer service. Placed an order for pick up 9:14 pm tonight, it’s now currently 9:40. My order was picked up on mobile app, 2nd time goin through and it’s still not done. Absolutely embarrassing, I’d rather take the drive to flint McDonald’s than this place. It’s now 9:44 and we got booted out of the drive thru saying “don’t worry we remade it” like that makes up for waiting 30 minutes for $30 worth of food. 2qpc, 2 fries, 1 drink and 20 nuggets
JJ
Jim
Jan 22, 2026
5.0
Sue is great she’s very quick and efficient. She knows what needs to get done and does it well.
JR
Jade Ridenour
Jan 20, 2026
4.0
Food is about what you'd expect for McDonald's but it's never incorrect, and is always served fairly quick! Workers are friendly, especially my wife!