Wendy's

Reviews

• JH

  Joshua Hesse

  Nov 9, 2025
  4.0
  Foods good the bathroom are not very clean. nice place thats close to the bus stop
• DD

  Dess

  Sep 17, 2025
  1.0
  I am writing to formally file a complaint regarding a deeply upsetting and unprofessional experience I had at your Chesterfield, Michigan location on August 31, 2025, at 8:39 AM. Location: Wendy’s Store #008715, 3365 23 Mile Rd., Chesterfield, MI 48047 Manager/Host: Troy (listed on receipt) Register #: 3009 I ordered a Baconator Combo through the drive-through. After receiving my order, I bit into the potato wedges and found they were not fresh. I politely went inside and respectfully asked the manager, Troy, for fresh wedges. Instead of addressing my request properly, Troy took the wedges I had already eaten from, placed them back in the warmer, and then threw them into the grease. I expressed concern that this was unsanitary and asked again for fresh wedges. He refused, stating I was being “irritating” and that I was “running his stats up.” When I requested a refund for my full order, Troy stated he would only refund the wedges, then pushed the bag containing my sandwich toward me and told me to take it and leave. I calmly repeated that I wanted a full refund, not just for the wedges. Instead of resolving the issue, Troy became more hostile. At that point, the police, who happened to be dining at the connected Tim Hortons, intervened in the situation due to the manager’s behavior and escalation. Not only was this behavior extremely unprofessional and hostile, but I also felt I was treated with discrimination and disrespect. The manager’s demeanor, tone, and actions left me feeling targeted and mistreated beyond a simple customer service issue. This incident raises serious concerns about: 1. Food safety and sanitation – serving previously eaten food is a violation of basic health standards. 2. Customer service – the manager was aggressive, dismissive, and refused a proper refund. 3. Escalation – the situation escalated to the point where police intervened unnecessarily. 4. Possible discrimination – I believe I was treated unfairly and with bias. I expect that Wendy’s will take this complaint seriously by: • Investigating Store #008715 and the actions of manager Troy. • Addressing the food safety violation. • Reviewing why this incident escalated to police intervention over a simple refund request. • Providing me with a formal written response and resolution. I have always enjoyed Wendy’s, but this experience was unacceptable and left me feeling mistreated, disrespected, and unsafe. Thank you for your attention to this matter. I look forward to your prompt response.
• JS

  Joe Simpson

  Sep 13, 2025
  1.0
  Fully incompetent worker lady or staff. I spent over 40 minutes waiting for my food after I had already paid… The absolute only bright side I can find to this experience of wasting my tine is that I got to witness the highest level of incompetent that I have ever seen in an employed human being. This was from 1005PM to 1048PM Saturday September 13th
• BF

  Brenda Foster

  Aug 31, 2025
  1.0
  I love the spicy chicken sandwich...BUT, I probably had the WORST ONE I've ever had at this Wendy's. It was not crunchy but soft like it has been setting around for a few hours waiting for someone to finally buy it. Was not worth the $ I paid for it. The chili we ordered was not great either.
• MD

  Marty Derenge

  Aug 29, 2025
  1.0
  I deliver on the food apps part time. Show up to the restaurant at around 9:15pm and try to go inside to pick up an order. The doors are locked. There’s a young man mopping that looks at me briefly when I’m at the door, and then continues mopping. I go to the drive thru, and the worker tells me I have to come inside until 10. I explain that the doors are locked, and I’m met with silence……….. About 20 seconds go by, and I ask, “What’re we doing here?” The worker tells me the doors should be unlocked now. I drive back around, park, go to the doors, still locked. Pound on the doors until the worker mopping stops what he’s doing and lets me in. The food is sitting on the counter getting cold. There are no customers inside and no one in the drive thru. An utter lack of common sense and concern for providing good service. This is the first restaurant I actually blocked from future deliveries because I don’t want to have any association with them

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