Wendy's

Reviews

• MA

  Me Me again

  3 days ago
  5.0
  I hate the parking lot, but other than that the food is five stars. At least the chili could be a little thicker on the food less on the liquid. But the staff at the drive-through is always so kind and friendly.
• SC

  sean courtney

  Feb 16, 2026
  1.0
  No wonder they are closing stores. I'm not going to spend that much for fries when this is the product received.
• GZ

  George Zeller

  Jan 8, 2026
  1.0
  Ordered chillie and ask if they can make it thick. I got a cup of brown water and afew beans no neat. If you can't afford to make chilli, then take it off the menu. How disappointing in the quality. No more excuses.
• MS

  Matthew sims

  Nov 21, 2025
  5.0
  All clean and fresh food
• DD

  Dess

  Sep 17, 2025
  1.0
  I am writing to formally file a complaint regarding a deeply upsetting and unprofessional experience I had at your Chesterfield, Michigan location on August 31, 2025, at 8:39 AM. Location: Wendy’s Store #008715, 3365 23 Mile Rd., Chesterfield, MI 48047 Manager/Host: Troy (listed on receipt) Register #: 3009 I ordered a Baconator Combo through the drive-through. After receiving my order, I bit into the potato wedges and found they were not fresh. I politely went inside and respectfully asked the manager, Troy, for fresh wedges. Instead of addressing my request properly, Troy took the wedges I had already eaten from, placed them back in the warmer, and then threw them into the grease. I expressed concern that this was unsanitary and asked again for fresh wedges. He refused, stating I was being “irritating” and that I was “running his stats up.” When I requested a refund for my full order, Troy stated he would only refund the wedges, then pushed the bag containing my sandwich toward me and told me to take it and leave. I calmly repeated that I wanted a full refund, not just for the wedges. Instead of resolving the issue, Troy became more hostile. At that point, the police, who happened to be dining at the connected Tim Hortons, intervened in the situation due to the manager’s behavior and escalation. Not only was this behavior extremely unprofessional and hostile, but I also felt I was treated with discrimination and disrespect. The manager’s demeanor, tone, and actions left me feeling targeted and mistreated beyond a simple customer service issue. This incident raises serious concerns about: 1. Food safety and sanitation – serving previously eaten food is a violation of basic health standards. 2. Customer service – the manager was aggressive, dismissive, and refused a proper refund. 3. Escalation – the situation escalated to the point where police intervened unnecessarily. 4. Possible discrimination – I believe I was treated unfairly and with bias. I expect that Wendy’s will take this complaint seriously by: • Investigating Store #008715 and the actions of manager Troy. • Addressing the food safety violation. • Reviewing why this incident escalated to police intervention over a simple refund request. • Providing me with a formal written response and resolution. I have always enjoyed Wendy’s, but this experience was unacceptable and left me feeling mistreated, disrespected, and unsafe. Thank you for your attention to this matter. I look forward to your prompt response.

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