Panera Bread

3.9
993 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Chesterfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
51490 Gratiot Avenue, Chesterfield, MI
48051, United States

Hours

Reviews

3.9
993 reviews
5 stars
482
4 stars
216
3 stars
97
2 stars
61
1 star
137

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported that the restaurant was dirty, with filthy floors and tables, and unsanitary conditions in the bathrooms.

Service Quality

While some reviews praised friendly and helpful staff, many others noted rude service and poor management, particularly in the drive-thru.

Food Quality

Several customers expressed disappointment with the quality and freshness of the food, including issues with incorrect orders and stale items.

Wait Times

Customers frequently complained about long wait times, especially in the drive-thru, with some stating it was consistently slow regardless of the time of day.
  • LW
    Laura Watson
    4 days ago
    5.0
    Katie delivered the kind of customer service you don’t forget. I arrived late to pick up my order and fully expected to take the loss. My sandwich was very specifically customized, and I told her it was my fault for being late and that a remake wasn’t necessary. She didn’t hesitate. She asked again and very sweetly assured me it was no problem at all. This was close to closing time. Most people would have been focused on wrapping up the night. Instead, Katie went the extra mile without being asked, without rushing, and without a hint of inconvenience. She genuinely cared that my food was fresh and exactly how I ordered it. That level of kindness, patience, and professionalism is rare. Katie turned a simple food pickup into a standout experience and is the kind of employee who represents a brand in the best possible way. Panera is lucky to have her.
  • SN
    Sara N
    Jan 4, 2026
    4.0
    Great customer service while ordering and picking up my food. Didn’t wait long at all for the food & it was delicious. I’ll admit the floors and tables looked like they haven’t been cleaned in sometime. I’d still go back. All the other times it’s been clean here.
  • CM
    cathy merlo
    Dec 28, 2025
    2.0
    Grilled cheese had no flavor. It was barely toasted. Normally the food is great. Still a fan but won't order Grilled cheese
  • EI
    Edina Ibrisimovic
    Dec 26, 2025
    5.0
    I love how clean it is and the service is always top notch. The food is delicious.
  • LB
    Lyss Blaze
    Dec 23, 2025
    5.0
    Manager was very kind to a man who insisted on yelling three different times about not getting an extra piece of bread.(?) He politely said just let them know next time that’s what you want but this time go ahead and take it, don’t need to pay for it. (Busy lunch time) The man was not happy, yelled about him charging for nothing etc. However the manager was professional, kind and calming. Everyone was working hard to get all the lunches out as quick as they could and they were all very kind. Despite just getting yelled at. Happy holidays to y'all at Panera, you were awesome.

Frequently Asked Questions About Panera Bread

Does Panera Bread Chesterfield accept reservations?

No, Panera Bread Chesterfield does not accept reservations.

What are the regular opening hours for Panera Bread Chesterfield?

Panera Bread Chesterfield is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.