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Arby's

3.7
(438 reviews)
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Business Details

27960 23 Mile Rd, Chesterfield, MI
48051, United States
(586) 949-8866
http://www.arbys.com/locations/us/mi/chesterfield/27960-23-mile-rd/store-5440
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
27960 23 Mile Rd, Chesterfield, MI
48051, United States

Hours

Reviews

3.7
438 reviews
5 stars
188
4 stars
104
3 stars
48
2 stars
23
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, many complained about cold, stale, or poorly prepared items, including fries and sandwiches.

Customer Service

There were mixed reviews on customer service, with some praising friendly staff while others highlighted unprofessional behavior and lack of attention.

Operational Hours

Customers frequently noted discrepancies between posted hours and actual closing times, leading to frustration when arriving to find the location closed.
  • KP
    Kali P
    Feb 14, 2026
    5.0
    Great customer service and delicious food.
  • BB
    Bill
    Jan 21, 2026
    1.0
    Terrible service from a young man i believe his name was austin. the manager brennan repeated the behavior towards me as well. clearly an issue that starts at the top, terrified to know if this is how all customers are treated. will not be back
  • PP
    Peter Pizzurro
    Jan 10, 2026
    1.0
    my girlfriend and i were served some holographic ahh meat in our reuben..what is this?
  • MA
    Me Me again
    Jan 6, 2026
    5.0
    No problem I had a but get one free coupon. The staff is nice thank you
  • JE
    Jonathan Evans
    Nov 20, 2025
    1.0
    The night crew here SUCKS!!! I ordered two simple things and it took over 20 minutes of sitting in the parking lot to get it. Either they are understaffed or they just don't care. I will never go to this location again.
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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