Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with service quality are mixed, with some praising friendly staff and quick service, while others report rude employees and order mistakes.
Food Quality
Food quality is inconsistent; while some customers enjoy fresh and hot meals, others complain about cold food and incorrect orders.
Cleanliness
The cleanliness of the restaurant is a concern for some customers, with reports of dirty floors and unsanitary conditions.
Pricing
Many customers feel that food prices are too high for the quality received, leading to dissatisfaction.
Drive-Thru Efficiency
The drive-thru service is often criticized for being slow, with long wait times reported by multiple customers.
JD
Jane Doe
Oct 28, 2025
3.0
Went through the drive thru. Service was fast and food was fresh. The employees were friendly and the parking lot was clean.
LC
Lisa Conner
Oct 18, 2025
2.0
So disappointed. Ordered six chocolate chip cookies around 10:30 pm and a fish sandwich. Had a short for the cookies, wait which was fine. They were very hot in steaming, But they are overcooked and hard. They usually just melt in your mouth.
ZP
Zoey piper
Oct 11, 2025
2.0
Always get my order messed up, got a 10 piece chicken nugget, i got 8 pieces.
BR
Blake Rogers
Oct 6, 2025
5.0
I love really any burger here but the Big Mac is on top.