Pure Mex opened its doors in 2019 with the intent of bringing fresh, quality, Mexican cuisine to the community. Between their experience in the industry, as well as, their passion for Mexican gastronomy, they have created a restaurant that offers authentic dishes, fresh ingredients, and great prices that will keep their customers coming back for more.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.