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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Food Quality
Many reviews indicated issues with food freshness, including cold or stale items, and incorrect orders.
Staff Attitude
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Cleanliness
The cleanliness of the restaurant was often criticized, with reports of dirty tables and unsanitary conditions in the bathrooms.
Order Accuracy
Numerous customers mentioned that their orders were frequently incorrect or incomplete, leading to frustration.
BT
Bobbi Jo Torok
Nov 16, 2025
1.0
No one bothered to greet us even though there were not any customers in the restaurant. After waiting 15 minutes, I returned up to the front desk to see if I was supposed to pick up my food or if they were gonna bring it to me because we had one of the numbers that you take to your table. The woman said he probably forgot, I believe she was supposed to be in charge. She told the young man to make our order. He didn’t do mine correctly. When I told him that wasn’t correct he tried to tell me it was. After a while, the woman in charge came out to make sure everything was OK. She did ask if everything was OK that we did receive our food. It seemed as if there was person working while everybody else was pretty much not doing much of anything. The one older lady was doing her best with the team she has working for her.
BS
Best Sparky
Nov 2, 2025
1.0
If you love waiting, and cold food come here!
placed a mobile order before I arrived, and had to wait over 15minutes for just cold food. I did end up calling in asking if the food was coming. Then received a nice "what food?" as they didn't know I was even there. With no other cars in the drive through they probably cleared off my order and forgot.
Thank you for such a great waste of my time.
TJ
Tavin Jackson
Oct 23, 2025
1.0
Fries were old and bun on the big mac was rock hard. I ordered at the kiosk inside with ease waited about five minutes for my meal. As I was walking out I noticed the tables were covered with trash. The bins were so over flowing no one could throw away the trash. Lobby needs some love it wasn't a very sanitary look. Staff was fast and friendly but thats it
ZZ
Zack
Oct 23, 2025
1.0
30 minutes in the drive through is just ridiculous
You need to speed up.
JI
J Izzle
Oct 19, 2025
1.0
Check your bags. ALways forget something. Make sure to ask for ketchup because you will not get any and make sure you get your sauce for your nuggets. Put small fries in large containers. Worst McDonald's around.