Feedback on customer service is mixed; while some employees received praise for their friendliness and helpfulness, others were reported as rude or inattentive.
Food Quality
Many customers expressed disappointment with the quality of food, particularly burgers and blizzards, citing issues like smaller portions and poor preparation.
Speed of Service
Numerous reviews highlighted slow service, with long wait times reported in both drive-thru and in-store orders.
Consistency
The location has been described as inconsistent, with some customers experiencing accurate orders and good service, while others faced issues with incorrect orders and poor management.
Atmosphere
The atmosphere received mixed reviews; while some enjoyed the environment, others noted cleanliness issues and a lack of attentiveness from staff.
JN
Jayden Niles
Sep 7, 2025
5.0
Ordered a burger without knowing there was bacon on it and the lady at the front counter was very nice and helpful changed out the burger without a new one without bacon awesome customer service
MW
mike walt
Aug 23, 2025
1.0
Ok I guess don't live there
JM
Joe Murphy
Aug 15, 2025
5.0
Awesome food and service
JD
Janette Decker
Aug 11, 2025
5.0
Stopped in on 8/11/25 around 8pm and got two banana splits and they where the best we had in years not sure who made them at the burton store but they should teach everyone because those splits where fantastic
TB
Tigg Brooks
Jul 14, 2025
2.0
This location is hit and miss. I had ordered a day before and I said extra toping and didn't get it. So I went back through and the nice girl was gonna not charge me this time for the extra and manager said no and had a fit. The customer service here isn't good. They skimp u what you order. Location has gone down hill