Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,565 reviews
5 stars
466
4 stars
235
3 stars
247
2 stars
146
1 star
471
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold fries, incorrect orders, and unsanitary conditions.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and foul odors.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency.
- CMChris MeyerJan 5, 20265.0We had great service at midnight on Saturday night. Thanks to the crew for fast, friendly service at that hour. Food came out hot.
- TNTreena NyzowyjJan 1, 20265.0the last time I had food this hot from McDonald's, is when I worked there and made it myself! thank you and well done!!!
- MSMak smithDec 24, 20255.0stopped here while drive thru about 1am on 12/23 , taco bell had a line that wasn’t moving so we opted for mcdonald’s, shout out and all the props to night shift, i worked at mcdonald’s for 8 years and that was the best dmn medium fry, mcchicken and caramel coffee of my life.
- LKlolita keyDec 22, 20251.0Horrible service. I ordered 4 drinks and only received 2. When I told the drive through girl, she had an attitude when she asked for my receipt and then snatched it from me. She then got a man from the back to make my drink and he rudely gave it to me but it was wrong so I told him and that made them more upset. I just ended up leaving without my last drink.
- YSYul SeoDec 6, 20251.0Subject: Complaint regarding food quality / Order on Dec 5th To McDonald's Customer Service / Store Manager, I am writing to formally report a serious quality issue with an order I placed via the McDonald's App on December 5th at 11:30 PM. Order Details: Date/Time: December 5th, 11:30 PM Items: 8 Double Cheeseburgers, 4 McChickens, 1 Spicy Snack Wrap The Issue: When I arrived to pick up my order, the drive-thru was extremely busy with a long line of cars. After a significant wait, I received my food and returned home to share it with my children. However, upon opening the 8 Double Cheeseburgers, I was shocked to find them filled with small black chunks, which appeared to be severely burnt diced onions or carbon debris from a dirty grill. These burnt pieces were not just on the buns or surface; they were embedded within the melted cheese layers. Given the state of the burgers, it is hard to believe the staff didn't notice. It felt as though the food was prepared with gross negligence—or perhaps even intentionally disregarded—simply because the store was busy and behind on orders. I understand that fast food is meant to be quick and affordable, but being busy is never an excuse to compromise food safety and quality like this. I have to ask: Would you feed a burger in this condition to your own children? I am deeply disappointed and expect a proper explanation and appropriate action regarding this matter.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 20815 Gibraltar Rd, Brownstown, MI?
McDonald's at 20815 Gibraltar Rd, Brownstown, MI is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's has a drive-thru that operates 24 hours daily.
Can I order delivery or curbside pickup at this McDonald's?
Yes, this McDonald's offers delivery including same day and no contact, as well as curbside pickup services.
How can I place an order online for this McDonald's location?
You can place an order online via McDonald's delivery website or use the McDonald's app available on Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's?
This McDonald's accepts payments including American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What kind of services does this McDonald's provide?
Services include DriveThru, GiftCards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any parks nearby where I could enjoy a meal after visiting McDonald's?
Yes, Lake Erie Metropark Gibraltar Michigan is a nearby park where you can enjoy outdoor activities after your visit.
Are there other food options close to this McDonald's location?
Nearby food places include Subway for sandwiches, Tim Hortons for coffee and cafe items, and Chicken Shack Brownstown for chicken and barbecue.
Where can I find services like hair or nail salons near this McDonald's?
Close to McDonald's you can find BoRics Hair Care, P T Nails & Spa, and Supercuts for hair and nail services.
Is there a gas station near McDonald's for refueling your vehicle?
Yes, Citgo and Mobil gas stations are located near McDonald's, convenient if you need to fuel your car during your visit.