Wendy's

3.5
875 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20561 Gibraltar Rd, Brownstown Township, MI
48183, United States

Hours

Reviews

3.5
875 reviews
5 stars
304
4 stars
204
3 stars
126
2 stars
70
1 star
171

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru, often exceeding 20 minutes.

Food Quality

Many reviews indicated that food was often served cold or not fresh, with several customers expressing disappointment in the quality.

Customer Service

Mixed feedback on staff friendliness; some customers reported rude service while others praised individual employees for their politeness.

Order Accuracy

Numerous complaints about incorrect orders, missing items, and overall order mishandling.

Cleanliness

Concerns raised about unsanitary food handling practices and cleanliness of the location.
  • AO
    Anthony O
    Nov 15, 2025
    1.0
    Ate the food 4 times got food poison every night after eating it never return to this restaurant possibly any wendys again
  • PS
    Paul Slovik
    Nov 5, 2025
    5.0
    All employees are very polite they make your food as you order it
  • KL
    Katie Lambert
    Oct 17, 2025
    1.0
    Waited 20 minutes in drive through just now for them to say they’re cash only when I finally get to the speaker. This is why I usually drive farther to avoid this location.
  • JF
    John Ferguson
    Sep 6, 2025
    1.0
    Went here few months ago was 5 stars out of 5. Last 2 times I went after work around 10-11pm the fries were warm-ish but my burger was absolutely cold. Not I got home and it was cold I checked it as I was pulling away and it was absurdly cold, I didnt go back to complain because I don't trust they wont mess with a remake. Nothing is made even close to fresh.
  • PS
    Perla Sanchez
    Aug 22, 2025
    2.0
    Honestly idk why they are always so rude in this location no matter what time of day but specially in the morning. And let me add I was the ONLY costumer they had and they made me feel like such a burden. Won’t be back

Frequently Asked Questions About Wendy's

Is Brownstown Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.