Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Multiple customers expressed concerns about food safety practices, including employees not wearing gloves and handling food improperly.
Service Speed
Customers frequently reported long wait times in the drive-thru and for food orders, with some stating it took over 20 minutes to receive their meals.
Order Accuracy
There were numerous complaints about incorrect orders, missing items, and food not being prepared as requested.
Staff Attitude
Several reviews mentioned unfriendly or rude staff interactions, contributing to a negative customer experience.
Food Quality
Customers noted inconsistent food quality, with reports of cold or undercooked items and dissatisfaction with the freshness of the food.
RR
Revenge Shall return
6 days ago
2.0
Not the same as it was 20 years ago
JL
Jocelyn Lipchik
Feb 13, 2026
1.0
Took a bite of my child’s chicken nugget and it was uncooked had to look through the rest of my child’s food to see if the rest was cooked or uncooked only found 1 nugget that was uncooked thank good it was me that took that bite instead of my child
EC
Esther Crock
Feb 4, 2026
2.0
I’ve never left a negative review before, but I wanted to share a concern from my recent visit. While waiting at the counter for my food, I noticed the employee working the fry station was not wearing gloves. I also observed him touch a fry with his bare hands and wipe his nose before continuing to work the station.
I work in food service myself, so food safety is really important to me, and this made me feel uncomfortable. I wanted to bring this to your attention in hopes it can be addressed going forward.
Thank you for reading this review, and I hope that it can be helpful in providing a safe experience moving forward.
SS
Sarina Stoffer
Dec 22, 2025
5.0
Best wendys downriver
AO
Anthony O
Nov 15, 2025
1.0
Ate the food 4 times got food poison every night after eating it never return to this restaurant possibly any wendys again
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Brownstown Wendy's location currently open?
Yes, Wendy's at 20561 Gibraltar Rd, Brownstown Township, MI is open and serves customers daily.
What are the operating hours for the drive-thru at this Wendy's?
The drive-thru is open every day from 6:00 AM to 1:00 AM.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this Wendy's location serves breakfast, lunch, and dinner.
Can I order Wendy's food online or via app for this location?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app to have your food delivered or ready for pickup.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can call (734) 676-1406 or reach out via Wendy's Contact page online. Additionally, you can provide feedback through Wendy’s Customer Satisfaction Survey.
Are there any nearby banks if I need financial services before or after visiting Wendy's?
Yes, nearby banks include Advia Credit Union, Fifth Third Bank, Michigan First Credit Union, Coinstar, and Best Bank, convenient for any financial needs.
What nearby locations offer fuel or automotive services while visiting Wendy's?
Nearby you can find Kroger Fuel Center for gas and convenience items, and Gibraltar Quick Lube for automotive repairs.
Are there any nearby coffee shops or health food stores to visit along with Wendy's?
Yes, nearby Starbucks offers coffee and bakery items, while Gibraltar Rd. Nutrition provides health food and smoothies.
Is there a nearby gym if I want to work out before or after dining at Wendy's?
Yes, Syphus Training is located nearby and offers gym and sports recreational services.
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