Wendy's

3.5
877 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20561 Gibraltar Rd, Brownstown Township, MI
48183, United States

Hours

Reviews

3.5
877 reviews
5 stars
306
4 stars
204
3 stars
127
2 stars
69
1 star
171

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru, with some stating it took over 20 minutes to receive their orders.

Food Quality

Many reviews mentioned issues with food being cold, undercooked, or not fresh, leading to dissatisfaction with the overall dining experience.

Customer Service

While some employees were noted as friendly, numerous reviews highlighted rude or unhelpful staff, contributing to a negative customer experience.

Order Accuracy

A significant number of customers experienced incorrect orders, missing items, or items that did not match their requests.
  • SS
    Sarina Stoffer
    Dec 22, 2025
    5.0
    Best wendys downriver
  • AO
    Anthony O
    Nov 15, 2025
    1.0
    Ate the food 4 times got food poison every night after eating it never return to this restaurant possibly any wendys again
  • PS
    Paul Slovik
    Nov 5, 2025
    5.0
    All employees are very polite they make your food as you order it
  • KL
    Katie Lambert
    Oct 17, 2025
    1.0
    Waited 20 minutes in drive through just now for them to say they’re cash only when I finally get to the speaker. This is why I usually drive farther to avoid this location.
  • JF
    John Ferguson
    Sep 6, 2025
    1.0
    Went here few months ago was 5 stars out of 5. Last 2 times I went after work around 10-11pm the fries were warm-ish but my burger was absolutely cold. Not I got home and it was cold I checked it as I was pulling away and it was absurdly cold, I didnt go back to complain because I don't trust they wont mess with a remake. Nothing is made even close to fresh.

Frequently Asked Questions About Wendy's

Is Brownstown Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Brownstown Wendy's location currently open?

Yes, Wendy's at 20561 Gibraltar Rd, Brownstown Township, MI is open and serves customers daily.