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Wendy's

3.4
(851 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20561 Gibraltar Rd, Brownstown Township, MI
48183, United States

Hours

Reviews

3.4
851 reviews
5 stars
297
4 stars
195
3 stars
117
2 stars
70
1 star
172

What are people saying?

AI-generated from recent customer reviews

Food Safety

Multiple customers expressed concerns about food safety practices, including employees not wearing gloves and handling food improperly.

Service Speed

Customers frequently reported long wait times in the drive-thru and for food orders, with some stating it took over 20 minutes to receive their meals.

Order Accuracy

There were numerous complaints about incorrect orders, missing items, and food not being prepared as requested.

Staff Attitude

Several reviews mentioned unfriendly or rude staff interactions, contributing to a negative customer experience.

Food Quality

Customers noted inconsistent food quality, with reports of cold or undercooked items and dissatisfaction with the freshness of the food.
  • RR
    Revenge Shall return
    6 days ago
    2.0
    Not the same as it was 20 years ago
  • JL
    Jocelyn Lipchik
    Feb 13, 2026
    1.0
    Took a bite of my child’s chicken nugget and it was uncooked had to look through the rest of my child’s food to see if the rest was cooked or uncooked only found 1 nugget that was uncooked thank good it was me that took that bite instead of my child
  • EC
    Esther Crock
    Feb 4, 2026
    2.0
    I’ve never left a negative review before, but I wanted to share a concern from my recent visit. While waiting at the counter for my food, I noticed the employee working the fry station was not wearing gloves. I also observed him touch a fry with his bare hands and wipe his nose before continuing to work the station. I work in food service myself, so food safety is really important to me, and this made me feel uncomfortable. I wanted to bring this to your attention in hopes it can be addressed going forward. Thank you for reading this review, and I hope that it can be helpful in providing a safe experience moving forward.
  • SS
    Sarina Stoffer
    Dec 22, 2025
    5.0
    Best wendys downriver
  • AO
    Anthony O
    Nov 15, 2025
    1.0
    Ate the food 4 times got food poison every night after eating it never return to this restaurant possibly any wendys again

Frequently Asked Questions About Wendy's

Is Brownstown Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Brownstown Wendy's location currently open?

Yes, Wendy's at 20561 Gibraltar Rd, Brownstown Township, MI is open and serves customers daily.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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